Blood Collection Staff - Customer Service

Job Overview When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. Key Responsibilities Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again. Be detail-oriented all day, every day. This ensures that the blood you collect meets goals and regulatory requirements and can be safely transfused. May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites. Position may require minimum height of 60 inches. Standard Schedule Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance. Pay Information Starting rate $18.00/hr. Pay may increase depending on experience. Minimum Qualifications High school diploma or equivalent required. Customer service experience and effective verbal communication skills required. Valid driver's license with a good driving record required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for long periods of time and adapt to irregular hours; minimum height of 60 inches required. Basic computer skills are required; proficiency with Microsoft Office applications. Preferred Qualifications Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.). Prior leadership experience. Benefits Medical, Dental, and Vision plans. Health Spending Accounts & Flexible Spending Accounts. Paid Time Off: Starting at 15 days a year; based on FLSA status and tenure. Paid holidays: 11 paid holidays, including six core and five floating holidays. 401(k) with up to 6% company match. Paid Family Leave. Employee Assistance Program. Disability and Insurance: Short + Long Term. Service Awards and recognition. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance ordinances. #J-18808-Ljbffr