Patient Account Manager

Position Summary

The Supervisor of Patient Accounts assists with overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. This role compiles and analyzes statistical data to measure and evaluate staff performance, accounts receivable, and progress toward financial targets. The Supervisor identifies trends and recommends process improvements to enhance workflows, strengthen staff training and development, improve productivity, and support departmental goals. This position also provides technical guidance and support to Revenue Cycle staff on complex billing, payment, and follow-up activities.

Key Responsibilities

• Ensure accounts are billed and followed up on accurately, timely, and in compliance with applicable regulations.
• Resolve routine questions and issues presented by support staff, escalating more complex matters as appropriate.
• Assist with updating policies and procedures as needed.
• Develop and implement processes, procedures, and controls to identify and address discrepancies related to third-party payments.
• Compile and organize weekly statistical data related to staff productivity and quality performance.
• Identify and communicate positive and negative trends to leadership.
• Participate in and support employee performance discussions.
• Assist with developing and conducting staff and application training.
• Maintain training materials, job aids, competencies, and training records.
• Stay current on billing and reimbursement regulations and standards to ensure compliance with governmental and third-party payer requirements.
• Share knowledge and updates with staff through verbal and written communication.
• Ensure managed care contract terms and conditions are followed by support staff and contracted parties.
• Lead and participate in payer meetings to communicate and resolve billing and reimbursement issues.
• Assist leadership with preparing meeting materials and reports.
• Monitor the performance of outside agencies, including reconciling inventories and invoices.
• Serve as a point of escalation for issues involving vendor partnerships.
• Assist with recruiting, onboarding, training, performance evaluations, and employee counseling.
• Prepare departmental and ad hoc reports as requested.
• Participate in special projects and departmental initiatives.
• Keep leadership informed of departmental performance and operational activities.
• Develop and submit departmental goals and objectives as required.
• Attend educational programs and professional development activities to maintain current knowledge and expertise.
• Supervise and oversee billing activities for all third-party payers.
• Review, complete, and prepare the Medicare Credit Balance Report on a quarterly basis.
• Review pre-collection reports and assist with preparing accounts for transfer to bad debt collection agencies.
• Review trial balance reports to monitor staff performance and account adjustments.
• Ensure compliance with all financial assistance policies and regulations.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years of patient accounts experience.
• Knowledge of hospital billing, insurance reimbursement, and third-party billing.
• Proficiency with basic office equipment and computer systems.
• Strong verbal and written communication skills in English.
• Ability to maintain confidentiality and professionalism.
• Excellent customer service and interpersonal skills.

Preferred Qualifications

• Associate degree in Business, Healthcare Administration, Accounting, or a related field.
• Knowledge of medical terminology.
• Leadership or supervisory experience within a Revenue Cycle or Patient Accounts environment.
• Core Competencies
• Ability to collaborate and work effectively with others.
• Strong written and verbal communication skills.
• Integrity and discretion when handling confidential information.
• Ability to maintain composure under pressure.
• Strong analytical and problem-solving skills.