Service Advisor

Calabasas, CA • Full-time
Service Advisor

Bob Smith MINI BMW

Come for the cars. Stay for the people.

WHO WE ARE

Bob Smith BMW and MINI has been a Southern California institution since 1933 - nearly a century of serving our community, and still proudly family-owned. We've grown a lot over the years, but our core belief hasn't changed: when your team is happy, your customers are happy. That's why creating a workplace people genuinely love is our number one priority - full stop.

We're active supporters of local causes and events, and we're looking for people who want to be part of something that matters beyond the showroom floor.

THE OPPORTUNITY

If you've built a career making people feel taken care of - in a restaurant, hotel, retail store, or anywhere customers come first - you already have the most important skills for this role. As a service advisor, you're the trusted guide between our customers and our service team: scheduling visits, translating technician-speak into plain English, keeping people in the loop, and making sure every interaction leaves someone feeling genuinely looked after.

No automotive background required. We'll teach you everything you need to know about cars. You just bring the warmth, the hustle, and the commitment to doing right by people.

WHAT YOU CAN EARN

$120K+

Target annual earnings

$200K+

For top performers

Base hourly pay plus commission on closed repair orders and performance bonuses - no cap on what you can earn when you're delivering results.

BENEFITS & PERKS

• Health coverage - medical, dental, life, disability & cancer plan
• 401(k) retirement plan to invest in your future
• Paid vacation and sick time
• Real advancement opportunities - we promote from within

DAY TO DAY

• Be the first friendly face customers see - schedule appointments, greet arrivals, and set the tone for a great experience
• Walk customers through their vehicle, spotting anything worth attention and building trust along the way
• Keep customers updated throughout the day - no one likes being left in the dark
• Work alongside technicians to track job progress, parts, and timing
• Turn concerns into resolutions - you're an advocate for the customer and the team
• Help hit team goals and participate in quality control

WHAT WE'RE LOOKING FOR

• Experience in customer-facing roles - hospitality, retail, food service, or similar are a genuine advantage
• A high school diploma or GED (auto experience is a plus, not a requirement)
• Strong communicator - equally comfortable with a nervous first-timer and a seasoned car enthusiast
• Self-motivated and goal-oriented, with a team-first attitude
• Organized, professional, and comfortable with computers and phones
• Valid driver's license with a clean driving record

All offers contingent on a background check and drug screen. We are an equal opportunity employer and consider all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Spent years making guests feel at home, customers feel heard, or diners feel taken care of? Those skills have a six-figure home here. Come talk to us.

Apply today - we'd love to meet you.