Account Coordinator

Job Description

Job Description

Title: Account Coordinator

Job Classification: Hourly, Non-Exempt

Department: Client Services

Reports To: Client Services Manager

 

General purpose of Job: To execute and manage specific tasks related to client jobs by aiding in the account management processes. Processes could be anything from beginning stages of a job, organizing throughout the job, general job functions, or even post job activities. Account Coordinator's will assist Account Managers and/or Account Directors in making sure jobs move through Impact in an efficient and timely manner.

 

Essential Duties & Responsibilities:

• Creating and maintaining customer reports
• Printing and distributing internal reports.
• Preparing postage invoices
• Assisting with customer audit materials
• Clerical duties
• Assist Account Manager or Account Directors in completing job instructions, including preparation of piece attributes, and prepare job tickets for production.
• Performing Account Manager responsibilities in their absence
• Create, update, and manage project schedules.
• Assist in proofing production outputs prior to presenting to the client.
• Be a back-up for Account Managers.
• Interpret complex matrices and manipulate as needed.
• Prepare client inputs for production.
• Participate in client and sales communications.
• Ability to organize and manage multiple priorities and balance changing client and company needs.
• Other duties as assigned.

 

Performance Measurement: Performance feedback will take place both verbally and written on a day-to-day as needed basis, recognition in monthly employee recognition meetings, formal training on changes in SOP as needed with a formal review by the supervisor at least annually.

 

Education and/or Experience:

• Bachelor's degree (B.A.) from four-year college or university and/or two + years related experience.
• Computer proficiency in MS Office Suite software
• Demonstrates a high level of professionalism.

 

Language and Math Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.