Electrical Contracting Company - Service Manager

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency. Key Responsibilities Lead and manage a team of service technicians and support staff Oversee daily service operations, including scheduling, workflow, and resource allocation Ensure high levels of customer satisfaction through timely communication and issue resolution Maintain service standards and ensure compliance with safety and quality protocols Manage inventory, including ordering, tracking, and organizing parts and materials Implement and maintain efficient inventory control systems Oversee warranty processes, including claims, parts replacement, and proper documentation Coordinate with manufacturers and vendors regarding warranty coverage and procedures Collaborate with other departments to streamline service delivery and improve overall operations Track key performance metrics and identify areas for improvement Qualifications 2+ years of experience in service management or a related leadership role Strong understanding of technical services (Generators, plumbing, electrical, etc.) Excellent communication, organizational, and leadership skills Ability to manage multiple priorities in a fast-paced environment Proficiency in service management software is a plus What We Offer Competitive salary based on experience Health and dental insurance 401(k) with company match Paid time off and holidays Ongoing training and career development opportunities #J-18808-Ljbffr Generator Supercenter of Annapolis