Digital Program Manager

Digital Program Manager

Location: Boston, MA (Hybrid On-site) Duration: 6+ months

The Program Manager for the digital client conversion is considered a subject matter expert providing guidance to the most complex issues on major projects. S/he is responsible for developing a strategic direction of the relevant business area, and both defines and manages the lifecycle from project initiation through to program closure.

Responsibilities:

• Acts as a change agent/coach to instill and sustain changes
• Acts as an internal consultant to make professional recommendations for project implementation
• Acts as key escalation point for operational issues
• Assess change readiness and prepare plan for helping stakeholders through change
• Develops and implements contingency and recovery plans when deliverables are missed (i.e. identify critical path, document, plan for Return to Green, business continuity plan, etc.)
• Develops presentations, dashboards, reports and other team and executive level project communications and documentation
• Develops, communicates and implements project risk mitigation plans and completes risk actions, issues and decisions documentation to effectively monitor risk and enable accountability and responsibility
• Documents and communicates project changes, project health and project status project team, business owner an executive sponsor
• Drives high quality results
• Drives/participates in the funding process, as appropriate (i.e. presentations, cost-benefit analysis, business case)
• Engages people and develops them through teamwork and a high level of participation
• Facilitates Project Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders
• Identifies project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives
• Leads and contributes to the development of project definition and scope with applicable stakeholders
• Manages process and project management deliverables for all assigned projects from initiation thru closure, including intake activities
• Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
• Motivates functional process team working on projects within a matrix reporting structure
• Serves as a dedicated resource working directly with leaders and staff to support process improvement
• Supports complex initiatives affecting multiple functions or businesses
• Tracks and reports accurate project plans and budgets in line with appropriate governance
• Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers

Required Experience:

• Bachelor's Degree or equivalent work experience
• 9-12 years formal project management experience in a financial services environment
• Experience working on teams in a hybrid Agile/Waterfall delivery approach
• Building project planning documents
• Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals
• Estimating and budgeting to ensure project costs are maintained
• Project Management Professional (PMP) or Scrum Master (CSM) certification highly desirable
• Project management experience in hybrid waterfall / agile environment.
• Experience leading projects for financial institutions.
• Strong communication and organizational skills.