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Digital Program Manager

Software Technology Inc

Digital Program Manager

Location: Boston, MA (Hybrid On-site) Duration: 6+ months

The Program Manager for the digital client conversion is considered a subject matter expert providing guidance to the most complex issues on major projects. S/he is responsible for developing a strategic direction of the relevant business area, and both defines and manages the lifecycle from project initiation through to program closure.

Responsibilities:
  • Acts as a change agent/coach to instill and sustain changes
  • Acts as an internal consultant to make professional recommendations for project implementation
  • Acts as key escalation point for operational issues
  • Assess change readiness and prepare plan for helping stakeholders through change
  • Develops and implements contingency and recovery plans when deliverables are missed (i.e. identify critical path, document, plan for Return to Green, business continuity plan, etc.)
  • Develops presentations, dashboards, reports and other team and executive level project communications and documentation
  • Develops, communicates and implements project risk mitigation plans and completes risk actions, issues and decisions documentation to effectively monitor risk and enable accountability and responsibility
  • Documents and communicates project changes, project health and project status project team, business owner an executive sponsor
  • Drives high quality results
  • Drives/participates in the funding process, as appropriate (i.e. presentations, cost-benefit analysis, business case)
  • Engages people and develops them through teamwork and a high level of participation
  • Facilitates Project Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders
  • Identifies project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives
  • Leads and contributes to the development of project definition and scope with applicable stakeholders
  • Manages process and project management deliverables for all assigned projects from initiation thru closure, including intake activities
  • Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
  • Motivates functional process team working on projects within a matrix reporting structure
  • Serves as a dedicated resource working directly with leaders and staff to support process improvement
  • Supports complex initiatives affecting multiple functions or businesses
  • Tracks and reports accurate project plans and budgets in line with appropriate governance
  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers
Required Experience:
  • Bachelor's Degree or equivalent work experience
  • 9-12 years formal project management experience in a financial services environment
  • Experience working on teams in a hybrid Agile/Waterfall delivery approach
  • Building project planning documents
  • Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals
  • Estimating and budgeting to ensure project costs are maintained
  • Project Management Professional (PMP) or Scrum Master (CSM) certification highly desirable
  • Project management experience in hybrid waterfall / agile environment.
  • Experience leading projects for financial institutions.
  • Strong communication and organizational skills.
Vacancy posted 2 days ago
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