Enterprise Account Manager (North America / East-Coast)

Enterprise Account Manager

SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager. This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You'll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success. Above all, you will be the customer's trusted advisor at SwiftConnect — the single person they turn to for guidance, advocacy, and partnership across their entire lifecycle with us.

You'll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect's workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience managing and growing complex enterprise accounts in a SaaS or workplace technology environment.

Key Responsibilities

• Enterprise Account Management

  • Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.

  • Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams

  • Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.

  • Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.

  • Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth.

  • Host and support launch activities and renewal events for assigned accounts.

  • Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.

  • Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.

  • Drive mobile credential adoption and user growth within each account, partnering with customers to increase active mobile user counts as a key expansion lever.

• Landlords & Base Building Systems

  • Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.

  • Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.

  • Transition landlords to CRE Portfolio Managers after agreement execution

• Strategic Relationships & Ecosystem Engagement

  • Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.

  • Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions Represent SwiftConnect at customer-facing events and industry engagements

  • Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.

• Customer Interaction & Events

  • Conduct 6–8 high-quality meetings per week with enterprise customers, and partners

  • Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction

  • Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.

• Account Operations & Internal Coordination

  • Maintain an accurate and up-to-date account expansion and renewal pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.

  • Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.

  • Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.

  • Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.

  • Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.

Qualifications

• 5+ years of experience in enterprise account management, customer success, or partnership.

• Excellent communication and relationship-building skills.

• Ability to manage multiple stakeholders and prioritize competing demands.

• Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.

• Comfortable hosting events and client-facing engagements.

• Highly organized, strategic thinker with a proactive mindset