Enterprise Contact Center Architect
Experis
Enterprise Contact Center Architect
Our client, a leading organization in the technology and customer experience sector, is seeking a dedicated and innovative Enterprise Contact Center Architect to join their dynamic team. As an Enterprise Contact Center Architect, you will be an integral part of the enterprise architecture team supporting large-scale contact center and customer experience initiatives. The ideal candidate will demonstrate strategic thinking, strong leadership, and a passion for transforming customer interactions through cutting-edge technology.
Location: Dallas, Texas, Nashville, TN, Atlanta, GA, Chicago, IL
Pay Range: Salary commensurate with experience (Perm position)
What's the Job?
- Design, govern, and evolve comprehensive contact center and customer experience ecosystems at an enterprise level.
- Lead end-to-end CX, Conversational AI, and GenAI transformations across voice, digital, and omnichannel channels using Google CCAI, CES, Vertex AI, and integrations with leading CCaaS platforms such as Genesys, Avaya, and Cisco.
- Define enterprise CX architecture strategy and develop roadmaps to ensure scalable and innovative solutions.
- Design virtual agents, agent assist, and GenAI-driven CX solutions to enhance customer engagement and operational efficiency.
- Lead integrations with CRM and enterprise systems, acting as a trusted advisor to enterprise clients and supporting pre-sales and delivery governance.
What's Needed?
- 20+ years of IT experience with a focus on contact center platforms and enterprise CX transformation.
- Deep expertise in Google CCAI/CES, Conversational AI, and GenAI technologies.
- Strong experience with Google Cloud Platform (GCP) and related AI/ML tools.
- Proven leadership in client advisory roles and enterprise CX strategy development.
- Excellent communication and collaboration skills to work effectively across diverse teams and stakeholders.
What's in it for me?
- Opportunity to work on innovative projects at the forefront of customer experience technology.
- Collaborate with a talented and diverse team committed to excellence and continuous learning.
- Competitive salary with a comprehensive benefits package.
- Flexible work arrangements supporting work-life balance.
- Be part of a forward-thinking organization that values diversity and inclusion.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Enterprise Contact Center Architect in Dallas, TX vacancy
- ...provide expert analysis of business and technical requirements for enterprise clients. The role requires over 10 years of experience in... ...implementations. Key responsibilities include designing and architecting IT solutions, evaluating existing systems for improvement,...Suggested
- Persistent Systems Limited is looking for an MSPA Architect based in Dallas, Texas, to define the architecture and governance for enterprise automation solutions using Microsoft Power Platform. The successful candidate will drive digital transformation by designing scalable...Suggested
- ...solving abilities, manage code migration, and have Pega experience with a certification as a Lead System Architect. This role involves working on complex enterprise-level projects and setting the technical direction for applications, with a focus on robust solutions within...Suggested
$95.92k - $177.63k
NTT DATA, Inc. is seeking a highly experienced Shopify Architect to lead design and development for enterprise eCommerce solutions. This role requires deep expertise across Shopify Plus, Headless Commerce, and modern web technologies. Applicants should possess over 11 years...Suggested- ...Description Summary: The IT Architect II is responsible for design of IT systems including system infrastructure, system security... ..., software and data life cycle management. Provides enterprise architectural framework for the design, development, and deployment...SuggestedFull timeWork at officeLocal areaFlexible hoursShift work
Christus Health
Irving, TX13 hours ago - Insight Global is seeking a Principal Software Engineer in Dallas, Texas, to lead the design and architecture of Generative AI applications for financial clients. The ideal candidate should have over 12 years of experience in software engineering and a proven record in ...
- H2O.ai is looking for a Principal AI Engineer based in Dallas, Texas, dedicated to designing and implementing AI solutions. This role involves customer engagements and building complex AI systems while mentoring junior engineers. Ideal candidates will have over 8 years ...
$203.75k - $280.16k
o9 Solutions is searching for a Senior AI Architect to lead the core AI architectural initiatives of the company. This role involves developing a neurosymbolic AI architecture, ensuring technical standards for AI implementation, and driving pioneering R&D evaluations. The...- A healthcare technology solutions provider based in Dallas is seeking a Senior BI Developer responsible for creating business intelligence solutions. The role requires expertise in MS Fabric, MicroStrategy, and SQL, with at least 10 years of experience. You will work on...
- Dormont Manufacturing Co is seeking a Contact Center Systems Administrator to take ownership of its Zoom Contact Center. This role involves managing telephony configurations, optimizing queues, and ensuring system efficiency to enhance customer experience. The ideal candidate...
- ...Wells Fargo is seeking a Principal Architect to lead architecture initiatives within the Chief Development Experience Office (CDXO).... ...architectures that enable modern software delivery across the enterprise. The ideal candidate will bring deep expertise in Enterprise...Full timeWork experience placementWork at office
$133k - $192k
...success. Whether you’re at a servicing center helping customers with their loans, in the... ...remediation capabilities. Will architect and integrate a unified observability stack... ...metrics and streamline monitoring across the enterprise. This role requires driving the delivery...- o9 Solutions in Dallas, TX is seeking an Associate Architect to design and implement supply chain solutions. You will gather data from clients, analyze it, and create robust models to enhance decision-making processes. Familiarity with agile methodologies and experience...
- ...Summary Drive architecture, design, and implementation of enterprise-grade AI/ML, NLP, and LLM-based systems. Lead model... ...engineering, and cloud AI integration. Key Responsibilities Architect and build complex AI/ML/NLP and LangChain solutions Lead design...
Mphasis
Dallas, TX2 days ago - ...Role Name - ServiceNow Architect - Sec Ops 10 yrs exp Location: Remote 6+ months contract EXPERIENCE_RANGE_IN_REQUIRED_SKILLS... ...integration of IRM & SecOps with CMDB, ITSM, ITOM, and other enterprise applications. • Provide expertise in data modeling, table structures...Contract workRemote work
Intellisoft Technologies
Addison, TX2 days ago - ...the #VTeamLife. What you'll be doing... We are seeking a highly skilled Conversational & Agentic AI Architect to design, build, and optimize enterprise-grade conversational AI and multi-agent solutions within a Consulting organization. This role demands hands-on...Temporary workPart timeWork experience placementRemote workWork from homeShift work
Verizon
Irving, TX4 days ago $257.5k
...United States** The Experience: We are seeking a Principal Architect to serve as the visionary anchor for our AI-native engineering... ...of LLM capabilities, cognitive architectures, and enterprise-grade software engineering. You will own the technical blueprint...Casual workRemote workSalesforce.Com Inc
Dallas, TX3 days ago- ...Role - Lead Workday Architect – ERP, Supply Chain & Financial Systems Key Responsibilities Enterprise Architecture Leadership: Develop and execute a comprehensive E2E architecture strategy for ERP, Supply Chain, Financial, and Talent Management systems, aligning...Remote work
ClinDCast LLC
Irving, TX13 hours ago $160k - $180k
...Lead Architect Location: Dallas, TX, United States Salary Range: USD 160000–180000... ...partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years,... ...specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/...Contract workRemote workZones
Dallas, TX4 days ago- ...Databricks Architect Job Summary We are looking for an experienced Databricks Architect to lead the design, development, and... ...Databricks with cloud services (Azure, AWS, or GCP) and other enterprise systems Support real-time and batch data processing use...
Anblicks
Dallas, TX3 days ago - ...Snowflake Architect Dallas, Texas, United States About the Job We are seeking an experienced snowflake architect to lead the... ...warehousing and real time data processing initiatives across the enterprise. Key Responsibilities: ~ Exceptional communication and...
5 Star Global Recruitment Partners
Dallas, TX13 hours ago - ...ServiceNow Platform Architect Location: Dallas, TX OR Middletown, NJ Duration: Permanent The ServiceNow Platform Architect will... ...'s footprint at Customer. The Architect will establish an enterprise-wide technical architecture and implementation strategy...Permanent employment
Keylent Inc
Dallas, TX1 day ago - ...Power BI Architect Location: New Jersey (preferred) or Dallas, TX Work Mode: Remote with Hybrid (3 days remote + 2 days/week at... ...Summary: We are seeking a seasoned Power BI Architect to lead enterprise-level BI initiatives, working closely with business...Work at officeRemote work2 days per week3 days per week
Group Nine LLC
Dallas, TX2 days ago $60k - $135k
...AWS Architect Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that... ...approaches and tools (e.g., Cloud Foundry, Kubernetes, Docker Enterprise, AWS Stack) ~ Ability to work with ambiguity and visualize solutions...Minimum wageLocal areaWipro
Irving, TX4 days ago$55 - $60 per hour
...Position: Appian Architect Location : Dallas, TX / Tampa, FL / Jersey City, NJ - Hybrid Type of Hire :- Long Term Contract Pay... ...external systems including REST/SOAP APIs, databases, and enterprise applications Ensure code quality through code reviews and...Long term contractDiverse Lynx
Dallas, TX2 days ago- ...years Certification needed : Yes, Certified PEGA Lead System Architect LSA (Mandatory) or CSSA (Certified Pega Senior System Architect... ...applications in line with LSA guardrails, best practices, and enterprise standards. Design and implement banking integrations, including...H1bFlexible hours
iPolarity
Dallas, TX1 day ago - ...Corporate HQ - Addison, TX 75001. Position: Business Intelligence Architect. Job Overview The Business Intelligence Architect owns the... ...data layer. Familiarity with Microsoft Dynamics 365 or other enterprise ERP data structures. Ability to assess an existing data environment...
Big Tex Trailer Manufacturing
Addison, TX4 days ago $111k - $145k
..., and empower talent! Position: EDI Architect Department: Information Technology... ...integration architecture and actively developing enterprise EDI solutions. This role combines... ...to request an accommodation, please contact Human Resources at (***) ***-****....Temporary workWork at officeLocal areaImmediate startWorldwideHelen of Troy
Dallas, TX4 days ago$130 - $145 per hour
...providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM... ...regularly partnering with Big 4 SI partners. Workday Architect with Integration Experience Location: Irving, TX (Onsite 3...Contract workLocal areaRemote work3 days per weekDTI
Irving, TX4 days ago- ...Position Summary We’re looking for digital architects who can comfortably lead enterprise‑wide digital marketing technical engagements. The successful MSA... ...this form or to participate in an interview, please contact us at: ****@*****.***. California applicants...Full timeTemporary work
iCiDIGITAL
Dallas, TX13 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Enterprise Contact Center Architect. Be the first to apply!
Related searches
- enterprise network engineer Dallas, TX
- enterprise architect Dallas, TX
- call center inside sales representative Dallas, TX
- call center Dallas, TX
- medical call center receptionist Dallas, TX
- call center sales Dallas, TX
- call center operator Dallas, TX
- work at home virtual call center Dallas, TX
- call center part time Dallas, TX
- temporary call center Dallas, TX