Field Service Technician

Job Title: Field Service Technician

Job Description

The Field Service Technician serves as the on-site technical expert for high-value residential and commercial installations, trade show builds, and other strategic client engagements. This role combines hands-on installation craftsmanship with general contractor-level field expertise and clear communication of complex technical information to a wide range of stakeholders, including general contractors, architects, engineers, homeowners, hospitality operators, and designers. The technician works independently, coordinates local labor crews when needed, and consistently delivers a professional, white-glove customer experience. This position is based in Miami, Florida, with extensive travel throughout the United States and internationally.

Responsibilities

• Serve as the lead on-site technician for high-value product installations, trade show builds, and strategic client projects across the United States and internationally as needed.
• Act as the primary liaison between the company, customers, general contractors, architects, engineers, and design teams during installation projects.
• Translate technical specifications and installation requirements into clear, actionable guidance for both technical and non-technical stakeholders.
• Deliver a white-glove customer experience by maintaining a high level of precision, professionalism, and attention to detail at all times.
• Independently diagnose and resolve installation challenges related to structural, mechanical, electrical, motorized, or site-specific conditions.
• Recruit, coordinate, and lead local labor crews or subcontractors when additional support is required for larger or time-sensitive projects.
• Review architectural drawings, site plans, product specifications, and installation requirements to identify potential challenges and plan project logistics.
• Conduct pre-installation site assessments to verify conditions and requirements, and perform post-installation quality inspections to ensure proper performance and finish.
• Document completed work thoroughly through photographs, detailed field reports, and customer sign-off procedures.
• Provide remote technical support and troubleshooting assistance to customers, dealers, and internal teams via phone or video communication.
• Maintain, organize, and transport tools, hardware, installation equipment, and parts inventory to and from job sites.
• Support trade shows and industry events by overseeing the installation, setup, and breakdown of booths and product displays within tight timelines.
• Partner closely with Customer Service, Sales, Engineering, and Product teams to communicate field feedback regarding product performance, installation feasibility, and opportunities for design improvement.
• Follow all applicable safety protocols and jobsite compliance requirements, including ladder, lift, rigging, and OSHA standards.
• Perform hands-on electrical, mechanical, troubleshooting, repair, and service tasks associated with installations and field work.
• Apply construction knowledge and blueprint reading skills to plan and execute installations and preventive maintenance activities.

Essential Skills

• At least five years of hands-on field installation experience, preferably within general contracting, architectural products, outdoor living products, marine environments, luxury construction, or custom millwork.
• Experience working as a general contractor or alongside general contractors on complex, high-value installation projects.
• Strong ability to communicate technical information clearly and professionally to skilled tradespeople, homeowners, executives, and other non-technical stakeholders.
• Strong mechanical aptitude with the ability to read blueprints, structural drawings, site plans, and technical specifications.
• Demonstrated experience coordinating or leading small crews and subcontracted labor, including on short notice.
• Proven troubleshooting and problem-solving abilities with sound judgment to make independent decisions under time pressure and changing site conditions.
• Fluent written and verbal English communication skills.
• Proficiency with electrical work, mechanical systems, troubleshooting, and repair in a field service context.
• Proficiency with hand tools, power tools, rigging equipment, and mobile technology used for field reporting and documentation.
• Valid drivers license with a clean driving record.
• Ability to obtain and maintain a valid passport and other required travel documentation.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Technical or trade certification, general contractor license, or related construction credential is strongly preferred.
• Experience with service work, construction environments, and preventive maintenance programs.
• Ability to read and interpret blueprints and other construction documents with a high degree of accuracy.
• Bilingual English and Spanish communication skills are a plus.
• Comfort working with electrical, mechanical, troubleshooting, repair, service, construction, hand tools, blueprint reading, and preventive maintenance tasks.
• Willingness and ability to travel approximately 50%, including multi-day trips with limited notice.
• Availability for domestic and potential international travel.
• Ability to lift and move materials weighing up to 75 pounds.
• Ability to work at heights using ladders and lifts.
• Ability to perform physical installation work outdoors in varying weather conditions.
• Flexibility to work non-standard hours based on client schedules, installation requirements, and trade show timelines.

Work Environment

This is a field service role based in South Florida with extensive travel across the country and around the globe to assist clients. Work takes place in high-value residential and commercial environments, trade show venues, and other client sites where precision and professionalism are expected. The role involves regular use of hand tools, power tools, rigging equipment, and mobile technology for field reporting and coordination. You will frequently work on ladders and lifts, at varying heights, and outdoors in different weather conditions. Travel is approximately 50%, including multi-day trips with limited notice and both domestic and international assignments. Hours may be non-standard and aligned with client schedules, installation timelines, and trade show requirements. The culture emphasizes being the face of a global brand, providing a white-glove experience to VIP clientele, and collaborating with a strong support team known for manufacturing expertise and engineering excellence.

This is a Contract to Hire position based out of Hialeah, FL.

The pay range for this position is $40.86 - $48.08/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Hialeah, FL.

This position is anticipated to close on Nov 6, 2026.

This is a hybrid position in Hialeah,FL.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.