Office Specialist

Do you enjoy making a difference in an office setting by providing exceptional administrative support?



If so, we have the perfect opportunity for YOU !
The Police Department is seeking a dedicated and detail-oriented Office Specialist to provide administrative support for the Traffic Enforcement Office. In this role, you will:

• Coordinate burglar alarm billing and customer service. Research alarm reports in New World, LERMS , and Computer-Aided Dispatch ( CAD ) to determine whether alarms meet false alarm criteria, resolve citizen inquiries, process billing information, coordinate with the Treasurer's Office, maintain alarm records, and update account information when property ownership or tenancy changes.
• Manage wide-load police escort requests. Coordinate escort schedules with Public Works and trucking companies, assign officers, calculate fees, prepare invoices, maintain escort records, and coordinate billing with the Treasurer's Office.
• Respond to citizen inquiries. Receive calls and emails regarding abandoned vehicles, gather pertinent information, determine the appropriate jurisdiction, and route requests to Neighborhood Services or the appropriate police precinct.
• Maintain program records. Organize and maintain files for the Ride-Along Program, wide-load escorts, alarm documentation, and other administrative records to support departmental operations and reporting requirements.
• Coordinate daily operational assignments. Schedule school crossing assignments, wide-load escorts, funeral escorts, Ride-Along participants, and Traffic Unit enforcement assignments, including speeding, towing, taxi, and weight and measures enforcement.
• Provide administrative support. Assist with school guard payroll backup, maintain the School Guard Log Book, and order and manage office supplies for the Traffic Enforcement Office and Crash Team.
• Maintain required certification. Obtain and maintain Virginia Criminal Information Network ( VCIN ) certification.

This position requires strong organizational skills, attention to detail, excellent customer service, and the ability to manage multiple priorities while working collaboratively with City departments, law enforcement personnel, and the public.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.


EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience in administrative support.

SPECIAL CERTIFICATIONS AND LICENSES :
Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with the City Driving Standards .


SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications