Market Specialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

In this position…

FSR+ is an online service reservation software tool built and maintained to enhance the
customer’s experience.

As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field
Coaches to assist/lead various tasks to ensure successful launch and sustainment of
automotive Dealerships on the FSR+ platform.

Job Overview
The FSR+ Market Specialist must have the ability to advantageously present and mentor end
users for their designated area of a dealer network. The main priorities of FSR+ are to install
dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption
and utilization. This will include ensuring all dealer personnel have the support they need to
effectively use the software.

What you’ll do…

• Pre-Visit (Sustainment) Packets. These packets are given to the FSR+ Field Coach to assist them during an on-site sustainment visit. As a team, we will be developing the components of that.
• Virtual Touchpoints Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of FSR+ tool.
• Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
• Reporting
  • Monitor dealer’s performance
  • Will need access to Flash Ops Report / Qlik Sense
  • Trend Analysis – how is the dealership tracking using FSR?
    • Increasing or decreasing usage month over month
• What conversations can we have with these numbers?

Qualifications

You’ll have…

• A reliable vehicle
• Experience analyzing data and building action plans
• Comfortable with technology
• Teaching mindset, always asking “how can we make this better”

Even better, you may have…

• College degree or currently working towards a degree
• Previous experience as a teacher, educator, or in a trainer role
• Organized and progressive mindset
• Comfortable in a fast-paced, autonomous workspace

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.