Assistant Property Management Administrator - Property Management

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.Scope of Position: The Assistant Property Management Administrator is an integral member of The Bridge’s Property Management team, providing administrative and operational support to help ensure the effective management of the organization’s housing portfolio. This role supports the day-to-day administration and integrity of RealPage OneSite, including accurate data entry, troubleshooting, reporting, user support, and training, while assisting with applicant processing, property and tenant records, lease information, and financial data. The Assistant Property Management Administrator also supports the monitoring of tenant arrears, tracking of Housing Court cases, coordination with legal staff, and communication with internal and external partners. The position requires strong organizational, analytical, communication, and problem-solving skills, as well as the ability to manage multiple priorities and ensure accurate and timely completion of administrative and compliance-related activities.Essential Position Functions:Manage the data, programming, documents, updates, and overall use of RealPage OneSite, including data entry, troubleshooting, user oversight, and training new users.Manage the help desk and provide technical support to OneSite users.Ensure that all data entered into the property management software is accurate, including, but not limited to, rental charges, tenant account credits, legal information, lease information, Tenant Income Certifications (TICs), maintenance requests, and client portal activities.Track and manage tenant arrears in collaboration with the Tenancy Legal Specialist.Run reports to assist in resolving rent arrears; calendar and track all Housing Court cases; provide weekly reports, as needed; attend Housing Court, as required; and assist legal staff.Attend internal and external meetings, take meeting minutes as needed, and participate in supervision and training, as required.Perform other duties as assigned.Associate degree preferred; tax credit and benefits experience is a plus.Previous experience in property management, preferably in a social service setting; experience working in mental health settings or customer service is also preferred.Strong interpersonal communication, computer, and organizational skills.Experience with OneSite property management software and Microsoft Excel; knowledge of AWARDS is preferred.Spanish fluency is highly desirable.The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer #J-18808-Ljbffr The-Bridge-Inc.