Operations Manager

Job Title : Operations Manager

Classification : Full-time, exempt

Pay Rate : $85,000 / year

Reports to : Deputy Director of Operations  

Brooklyn Bridge Park (BBP) is looking to hire an experienced Operations Manager to oversee the custodial field operation of all 85 acres of the park. This individual should have experience in managing multiple staff members and a high level of understanding of custodial work, work management systems, and inventory management.

The selected individual will work collaboratively with the deputy director and staff experienced in public space management, custodial maintenance, facility maintenance, and more. Reporting to the Deputy Director of Operations, the Operations Manager will be responsible for directing a diverse staff charged with the highest standards of custodial maintenance. The standard schedule for the position is Thursday – Monday, 1pm – 9pm. Additional work hours may be required for weather-related or other business support reasons. 

Primary Responsibilities: 

Park Management

• Serve as a leader in the custodial operation by inspecting all playgrounds, restrooms, and green space, and implement cleaning schedules and procedures. 

• Oversee comprehensive cleaning projects that involve pressure washing & restroom deep cleanings. 

• Work with the Deputy Director of Operations on the development and implementation of a parkwide inspection program for all areas of the park to be completed on a routine basis utilizing BBP’s operations asset management systems.

• Weekly Organization of the Maintenance & Operation yards.

• Work with NYC Parks Enforcement Patrol on day-to-day matters relating to the rules and regulations of the park, safety and security concerns, area closures, and other issues. 

• Collaborate with the Maintenance and Horticulture heads on snow and ice removal throughout the park, as well as other seasonal tasks. 

• Assist with operational needs for all public events and film shoots. 

• Support staff with cell phone troubleshooting, ensuring staff are proficient in using phones and other IT technology as needed.

• Monitor and report on parkwide signage. Collaborate with Maintenance and Communications on signage replacement and repair as needed. 

• Manage the inventory of equipment and consumable supplies used by the Operations team. 

• Serve in an after-hours, on-call capacity. 

People Management

• Coordinate with the Deputy Director of Operations on conducting staff reviews. 

• Meet regularly with supervisors and custodians to provide guidance and leadership, while establishing expectations and building a strong team dynamic. 

• Develop and implement a framework that provides for a positive visitor experience, including staff interactions with the public and conflict mitigation. 

• Explore and implement new training and certifications for staff based on required City and State building codes, as well as general staff development training. 

• In partnership with the Director of Operations, Deputy Director of People & Culture, and Safety Committee, track and update employee certifications and training programs through BBP’s operations asset management system. 

• Participate in the staff hiring, onboarding, and offboarding process. 

• Utilize our work management system to schedule larger tasks for staff and supervisors. 

• Perform other duties as required. 

Qualifications:  

• 5 Years of supervisory experience with a large staff; 

• 2 Years experience in park & recreation settings preferred;

• Valid driver’s license;

• Strong verbal and written communication skills; 

• Experience using work management systems; 

• Strong background in custodial field; 

• Detail-oriented, hardworking, and self-motivated; 

• Comfortable working independently or with a team in a park-setting; 

• High School diploma or equivalent preferred. 

Additional Information: 

This job operates in a professional office environment and outdoors. Must be able to lift 50lbs and be comfortable working outdoors in all seasons. 

About You:

• You strive to be inclusive and collaborative. At BBP, we recognize that doing our best work means working together. We have each other’s back – and are helpful, humble and open.

• You are committed. At BBP, we approach our work with integrity, positivity, and pride. We are committed to the public, the park and each other.

• You are a problem-solver. At BBP, we prioritize learning, evolving and building creative solutions to ensure the Park remains a leader in sustainable green space for generations to come.

• You value people and the environment. At BBP, respect is important to us. We strive to trust each other, act with good intention and communicate with openness.

Working at BBP:   

We believe that BBP is a park for all people. We take pride in our ability to provide the community with a beautiful, functional, clean, and safe green space. Internally, we strive to provide a work environment where employees feel supported, respected, and a sense of belonging. Our staff are experts in everything from horticulture to community engagement to park operations and events. The work environment is welcoming, with hardworking and diverse staff who are dedicated to building, beautifying, and maintaining the park. We offer benefits like affordable healthcare, retirement plans, tuition reimbursement, and prioritize the importance of work-life balance.  

Benefits (Other company benefits provided in addition to the following):  

• 403B (employee-contributed retirement plan)  

• Company-funded retirement plan 

• Paid vacation time (up to 25 days)  

• Sick days (12)  

• Paid holidays/float days (15 days annually)  

• FMLA and other paid leaves (based on eligibility)  

• Tuition and professional development reimbursement  

• Medical, dental, vision, Healthcare FSA, Dependent FSA, Commuter Benefits, Life, and Long-term Disability Insurance  

• BBP vendor discounts at restaurants, food markets, and other eateries  

• Other corporate discounts on movie tickets, theme parks, and more! 

ABOUT BROOKLYN BRIDGE PARK   

Brooklyn Bridge Park, one of the most transformative public projects in New York City in a generation, has revitalized a formerly industrial waterfront into a dynamic 85-acre civic space. Created to be environmentally and financially sustainable, Brooklyn Bridge Park is a model for resilient urban design that reconnects New Yorkers and visitors to the waterfront. Brooklyn Bridge Park (BBP) operates as a non-profit public benefit corporation of the City of New York and is responsible for the stewardship of the park—maintaining its landscapes, maritime infrastructure, and public amenities. BBP develops and delivers dynamic public programming that weaves together arts and culture, recreation, and environmental education to engage, inspire, and serve a diverse community.

Brooklyn Bridge Park is an Equal Opportunity Employer. Brooklyn Bridge Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.