Specialist, Customer Service

Specialist, Customer Service

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Specialist, Customer Service will have a customer focus attitude to identify and implement ways to better meet customer needs and to provide superior customer service. In this role, you will handle strategic or advanced dedicated customer accounts and optimize the processing of moderately complex to complex order issues and will proactively identify and mitigate order management related risks through continuous improvement of the process.

Key Accountabilities

• Independently manage end-to-end claims processing for assigned customer accounts using order and claim management tools
• Resolve moderately complex to complex order and issue management cases with limited supervision
• Proactively identify and mitigate order management risks through continuous improvement
• Communicate anticipated delays, constraints, or changes and provide timely alternatives to customers
• Partner with Commercial, FSQR, Finance Credit to Cash, and other functions to resolve claim exceptions and risks
• Serve as a customer subject-matter expert (SME) for assigned accounts
• Conduct root-cause analysis and support process improvements
• Coach or mentor less-experienced CSRs as needed
• Escalate only the most complex issues appropriately while owning resolution
• Engage with customers and handle escalations for unclear claims/dispute issues, resolving problems and identifying risks early.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree in a related field or equivalent experience
• Minimum of two years of customer service or order management experience
• Experience navigating complex systems and tools with ease
• Experience in Customer service order or claims management process and tools.
• SAP and Salesforce experience

PREFERED QUALIFICATIONS

• Experience in B2B customer-facing roles
• Supply chain or finance experience

Position Details

Location: KS, Wichita

Schedule: Monday to Friday | Hybrid | 1st Shift

Posting type: Internal & External

Relocation assistance is not provided for this role

The business will not sponsor applicants for work visas for this position

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: wellness to learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet