Sr. Human Resources Manager

Job Description

Job Description

Welcome to Annandale Village – Where Happiness Works

Annandale Village is a nonprofit community dedicated to providing progressive life assistance to adults with developmental disabilities and acquired brain injuries so they can maximize their abilities and maintain their independence in the least restrictive environment.

Our employees are at the heart of that mission. Supporting them well requires HR practices that are responsive, consistent, compliant, and grounded in our values.

Position Summary

The Human Resources Manager plays an important role in supporting Annandale’s employees and leaders through the day-to-day delivery of Human Resources services.

This role is responsible for core HR operations, including employee relations, benefits and leave administration, Workers’ Compensation, HR systems and records, employment compliance, and consistent administration of HR policies and processes.

The Human Resources Manager serves as a trusted day-to-day resource for employees and managers, helping navigate workplace questions, employee concerns, performance issues, benefits, leave, and other employment matters. The role works closely with the CHRO and escalates complex, high-risk, or strategic matters when appropriate.

What You’ll Do

Support Our Employees & Leaders

• Serve as a day-to-day HR resource for employees and managers across Annandale.
• Provide guidance on HR policies, employee concerns, performance issues, documentation, and corrective action.
• Support employee relations matters and workplace investigations, ensuring appropriate and timely documentation.
• Help ensure policies and HR practices are applied fairly and consistently.
• Recognize matters that require additional review and partner with or escalate to the CHRO as appropriate.
• Build positive, professional relationships with employees and leaders while maintaining appropriate confidentiality.

Administer Benefits & Employee Leave

• Manage the day-to-day administration of Annandale’s employee benefit programs.
• Serve as a primary resource for employees with questions about benefits, enrollment, eligibility, and qualifying life events.
• Coordinate open enrollment activities in partnership with the CHRO, benefit brokers, carriers, and other partners.
• Administer FMLA and other applicable employee leave processes, including eligibility, required documentation, employee communication, and tracking.
• Partner with Payroll to ensure benefit elections, deductions, leave information, and employee changes are accurate and timely.
• Work with employees, benefit providers, and other partners to resolve benefit and leave issues.

Manage Workers’ Compensation

• Coordinate Workers’ Compensation claims from initial reporting through follow-up and return to work.
• Serve as a resource for employees and managers throughout the Workers’ Compensation process.
• Coordinate with carriers and other partners regarding claims, work status, restrictions, and required documentation.
• Maintain accurate records and ensure timely follow-up on open claims.

Keep HR Operations Running Effectively

• Manage day-to-day employee lifecycle processes, including status changes, transfers, and separations.
• Maintain accurate and complete employee records and personnel files.
• Ensure employee information within HR systems is accurate, current, and appropriately documented.
• Process and monitor HR transactions and workflows.
• Partner closely with Payroll to ensure employee and benefit changes are communicated accurately and timely.
• Maintain organized, complete, and audit-ready HR records.
• Identify recurring operational issues and bring opportunities for improvement to the CHRO.

Support Compliance & Consistency

• Support compliance with applicable federal, state, and regulatory employment requirements.
• Maintain required HR documentation and records in accordance with applicable requirements.
• Support compliance with DCH, DBHDD, and other regulatory standards related to employee records and HR practices.
• Help ensure established HR policies and procedures are administered consistently across Annandale.
• Support updates to HR policies, procedures, forms, and documentation in partnership with the CHRO.
• Assist with HR-related audits, surveys, and requests for employee documentation.
• Stay current on requirements related to assigned areas and bring potential compliance concerns to the CHRO.

Support Day-to-Day Performance & Accountability

• Support managers with day-to-day employee performance concerns, expectations, documentation, and corrective action.
• Help ensure performance-related documentation is clear, complete, and consistent.
• Partner with the CHRO on performance matters requiring additional review or escalation.
• Support components of the annual performance review process as requested, while the CHRO maintains responsibility for the annual performance review and calibration process.

Work as One HR & Talent Team

• Partner closely with the CHRO, Director of Talent Strategy, Recruitment and Retention Specialist, and Training Manager to provide a coordinated employee experience.
• Support a smooth transition from candidate to employee by ensuring HR documentation, benefits, systems, and employment requirements are completed accurately and timely.
• Share HR information, trends, and operational needs with the CHRO to support informed decision-making.
• Contribute to HR and organizational initiatives within the scope of the role.

What You’ll Bring

Required Qualifications

• Bachelor’s degree and/or an equivalent combination of education and relevant experience.
• Minimum of five (5) years of progressive Human Resources experience.
• Working knowledge of employment law, HR practices, benefits administration, leave administration, and employee relations.
• Experience supporting employee relations, investigations, corrective action, and HR documentation.
• Experience administering employee benefits and FMLA/leave processes.
• Experience working with HRIS systems and maintaining employee records.
• Strong judgment, communication, organization, follow-through, and problem-solving skills.
• Ability to manage multiple priorities and independently own assigned areas of responsibility.
• Ability to build effective working relationships with employees and leaders at all levels of the organization.
• Commitment to confidentiality, consistency, professionalism, and Annandale’s mission.

Preferred Qualifications

• HR certification such as SHRM-CP, PHR, or similar.
• Experience in healthcare, nonprofit, human services, or another regulated environment.
• Experience administering Workers’ Compensation.
• Experience with ADP Workforce Now or a similar HRIS.
• Experience supporting HR-related audits or regulatory surveys.

Physical & Other Requirements

• Ability to work in an office and campus environment and regularly interact with employees and leaders throughout Annandale.
• Ability to maintain confidentiality and appropriately handle sensitive employee information.
• Must meet Annandale employment requirements, including background checks and drug screening.
• Must be at least 21 years of age, possess a valid Class C Georgia Driver’s License, provide proof of vehicle insurance, and meet company policy regarding MVR requirements.

Why Join Annandale Village?

At Annandale, Human Resources is about more than policies and processes. It is about supporting the people who make our mission possible every day.

The Human Resources Manager has the opportunity to be a trusted and accessible resource for employees and leaders while helping ensure our HR practices are consistent, responsive, and supportive of the unique community we serve.

When our employees are supported well, they are better equipped to provide the exceptional care and support our Villagers deserve.

Happiness Works Here

At Annandale Village, every role contributes to something bigger. We are a community built around purpose, belonging, and helping people live lives of dignity, independence, and possibility.

If you believe strong HR support can make a meaningful difference for employees, leaders, and the people they serve, we’d love to have you as part of our team.

Annandale Village is an Equal Employment Opportunity employer.