Receptionist

Job Description

Job Description

Receptionist

Balmoral Nursing Home – Chicago, IL

Balmoral Nursing Home is seeking a friendly, dependable, and professional Receptionist to join our team. The Receptionist serves as a primary point of contact for residents, families, visitors, employees, vendors, and others entering or contacting the facility.

The ideal candidate is organized, welcoming, and able to provide excellent customer service while managing the day-to-day responsibilities of a busy front desk in a long-term care environment.

What We Offer

• Supportive and team-oriented work environment

• Health, dental, and vision insurance

• 401(k) with employer match

• Training and professional development opportunities

• Opportunities for growth within the organization

Responsibilities

• Greet and assist residents, families, visitors, employees, vendors, and other guests in a courteous and professional manner

• Answer, screen, and direct incoming telephone calls to the appropriate departments or individuals

• Monitor the front entrance and assist with visitor sign-in and facility access procedures

• Provide general information and directions while maintaining resident privacy and confidentiality

• Receive, sort, and distribute mail, packages, deliveries, and correspondence

• Communicate messages accurately and promptly to appropriate staff

• Assist with general administrative duties, including filing, copying, scanning, and maintaining records

• Maintain an organized, clean, and professional reception and lobby area

• Assist facility leadership and departments with administrative tasks as assigned

• Follow facility procedures regarding visitors, vendors, deliveries, and building access

• Respond appropriately to urgent situations by contacting the appropriate facility personnel

• Maintain confidentiality of resident, employee, and facility information

• Follow facility policies, procedures, and applicable privacy and safety requirements

• Perform additional reception and administrative duties as assigned

Qualifications

• High school diploma or equivalent required

• Previous receptionist, administrative, office, or customer service experience preferred

• Healthcare, skilled nursing, or long-term care experience preferred

• Professional, friendly, and courteous demeanor

• Strong verbal and written communication skills

• Strong customer service and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to manage multiple responsibilities and interruptions in a busy environment

• Basic computer skills and familiarity with standard office equipment

• Ability to handle confidential and sensitive information appropriately

• Dependable, punctual, and professional

• Must meet applicable health and background requirements

Schedule

• Full-time and/or part-time opportunities may be available

• Schedule may include weekdays, evenings, weekends, and holidays based on facility needs

Work Setting

Skilled Nursing Facility | Long-Term Care | Administrative Services

Balmoral Nursing Home is committed to maintaining a welcoming, respectful, and professional environment for our residents, families, visitors, and employees. We are looking for a Receptionist who takes pride in providing excellent service and helping the facility operate smoothly.