Manager, MGB International Patient Services

International Patient Center Manager

The International Patient Center at Massachusetts General Hospital (MGH) is a full-service, multilingual office designed to assist international patients and their families in navigating care and logistics at MGH. It serves patients from 120 countries and is part of the unified Mass General Brigham International Patient Services team. We are seeking a manager to oversee clinical operations for our MGH International Patient Center.

Summary: Responsible for overseeing and coordinating administrative operations within a hospital office setting. This role ensures the efficient functioning of administrative processes, managing staff, and supporting the overall strategic goals of the hospital. This role also works closely with senior management to implement policies, enhance operational efficiency, and ensure compliance with healthcare regulations.

Does this position require patient care? No

Essential functions:

• Supervise and coordinate day-to-day administrative functions and office operations.
• Develop, implement, and monitor administrative procedures and policies to enhance efficiency and effectiveness.
• Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
• Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
• Ensure that administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
• Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.

Qualifications:

Education: Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No

Experience in healthcare administration or related area 5-7 years required and Experience in a management or leadership role 2-3 years required.

Knowledge, skills and abilities:

• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving and decision-making skills.

Additional job details (if applicable):

Remote type: Onsite

Work location: 55 Fruit Street

Scheduled weekly hours: 40

Employee type: Regular

Work shift: Day (United States of America)

Pay range: $86,611.20 - $126,027.20/Annual

Grade: 8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.