Overnight Front Desk Supervisor
Civana Wellness Resort & Spa
Job Description
Job Description
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
ACCOLADES
• 2026 Newsweek’s World’s Most Extraordinary Spas
• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award
WHY YOU’LL LOVE WORKING AT CIVANA
• Complimentary access to wellness classes & programming
• Complimentary shift meal
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date for Full Time positions
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement plan with Employer Matching for Full Time positions
• $50 gas subsidy 25+ miles per month
This position is part-time position, Friday and Saturday overnights only; typically from 10pm to 6am or 11pm till 7am.
Could accommodate additional PM shifts if desired.
Key Responsibilities:
- Patrol and monitor resort grounds, buildings, and public areas to ensure guest and staff safety.
- Respond to security incidents, emergencies, and guest concerns professionally and efficiently.
- Perform routine inspections of resort facilities to identify and address potential safety hazards.
- Assist with after-hours facility maintenance and operational needs.
- Maintain detailed reports of security incidents and maintenance issues.
- Collaborate with resort teams to uphold a secure and well-maintained environment.
Qualifications:
- Prior experience in front desk operations, security, engineering, or facilities maintenance (hospitality preferred).
- Ability to remain calm and professional in high-pressure situations.
- Strong communication and problem-solving skills.
- Must be able to work overnight shifts, weekends, and holidays as needed.
- Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the dNight shift
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