Beneficiary Support Associate
VirtualVocations
Providing compassionate support to individuals during sensitive life transitions, the full-time Beneficiary Support Associate will manage inbound calls, offer guidance on available options, and perform back-office administrative tasks in a remote setting. Key responsibilities Manage a consistent volume of inbound calls, providing resolutions and important information to beneficiaries Assist beneficiaries in navigating their options with empathy and clarity Perform back-office duties such as processing claims and filing paperwork as needed Required qualifications Previous customer service and/or call center experience Experience supporting employee benefits or working in a benefits call center Empathy and emotional intelligence when engaging with others Proficiency in keyboarding and Microsoft Office A high school diploma or GED
Vacancy posted 7 days ago
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