Loan Servicing Manager

Affinity FCU is looking for a Loan Servicing Manager to join our team! The Loan Servicing Manager is responsible for leading and overseeing all Loan Servicing operations. Ensures accurate and compliant servicing from loan boarding through payoff, including payment processing, escrow administration, collateral management, investor reporting, account maintenance, and regulatory compliance. Responsible for operational efficiency, risk management, audit readiness, vendor oversight, business continuity planning, and delivering an exceptional member experience. Provides leadership, coaching, and development to Loan Servicing staff while driving strategic initiatives and continuous process improvement.

The starting salary range for a new hire in this role is $83-$88k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

This position is HYBRID, with 4-5 days per week required at our corporate headquarters in Basking Ridge, NJ.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operational Oversight

• • Oversees all servicing activities throughout the loan lifecycle, ensuring accuracy, efficiency, and compliance.
  • Develops and presents servicing performance reports, KPI metrics, risk indicators, and operational trends to senior management.
  • Oversees the resolution of complex servicing issues, member complaints, executive escalations, and regulatory inquiries in a timely and professional manner.
  • Establishes and maintains quality control processes and internal controls to ensure servicing accuracy and mitigate operational risk.
  • Monitors servicing exceptions and implements corrective action plans as needed.

• Special Projects and Assignments

• • Completion of all departmental strategic initiatives and business prioritieswithin the Loan Servicing department.
  • Maintains and updates the Loan Servicing Business Continuity Plan.
  • Represents Affinity at meetings with vendors and/or service providers.
  • Leads servicing-related system enhancements, conversions, testing efforts, and technology implementations.

• Regulatory Compliance
  • Ensures compliance with applicable federal and state regulations, including but not limited to RESPA, TILA, FCRA, ECOA, SCRA, Regulation X, Regulation Z, and applicable investor requirements.
  • Coordinates and responds to internal audits, external audits, regulatory examinations, and compliance reviews.
    
    
    
    

MANAGEMENT RESPONSIBILITIES

• Leads, develops, and manages the Loan Servicing team through effective coaching, mentoring, and performance management.
• Establishes department goals, performance standards, and service expectations.
• Oversees workforce planning, staffing, training, and succession planning.
• Ensures adequate cross-training and operational coverage across servicing functions.
• Manages employee relations issues in accordance with Credit Union policies and procedures.
• Establishes departmental service standards and operational objectives while ensuring a balance between regulatory compliance, operational efficiency, and member experience.
• All other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Minimum of five (5) years' experience in loan servicing, operations, or related lending functions at a financial institution, including at least three (3) years in a leadership/supervisory role.

MINIMUM QUALIFICATIONS

• Comprehensive knowledge of consumer, mortgage, home equity, and commercial loan servicing practices.
• Experience supporting internal audits, external audits, regulatory examinations, and remediation efforts.
• Working knowledge of applicable federal and state lending and servicing regulations.
• Experience with core processing systems and loan servicing platforms (Fiserv DNA preferred).
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience developing procedures, controls, and operational documentation.
• Proficiency in Microsoft Office Suite, including advanced Excel reporting capabilities.

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and "Belong to something better."

Please scroll down and read the Applicant Statement in its entirety.

Applicant Statement

I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check . I understand and agree to the fact that Affinity will also conduct a criminal history background and credit report check . I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.

I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.

I understand that this application is not a contract of employment.

If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company’s established hiring practices.

By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.