Director, Total Rewards & EX Operations

Treasure AI:

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role

We are seeking a dynamic and experienced Director, Total Rewards & EX Operations to lead our global payroll, compensation, and ex operations initiatives. This role will drive key programs related to benefits, rewards, and recognition, ensuring alignment with our strategic objectives and fostering an engaging employee experience.

Responsibilities

• Oversee global payroll processes, ensuring accuracy, compliance, and efficiency.
• Manage compensation strategies, including salary structure, incentive plans, and equity programs.
• Lead the design and administration of global benefits programs, including medical, dental, health, and retirement plans.
• Orchestrate annual review cycles, merit cycles, mid-year reviews, and promotion cycles.
• Serve as a key contributor to audit processes and reviews, ensuring adherence to policies and regulatory standards.
• Develop and implement strategies for recognition and rewards programs that motivate and engage employees.
• Oversee global mobility programs to ensure we stay compliant with immigration regulations.
• Provide strong people leadership, fostering a culture of collaboration, growth, and development within the team.
• Effectively delegate responsibilities and invest in the professional development of team members.
• Maintain clear and consistent communication with stakeholders at all levels.
• Use AI-powered tools (e.g., Treasure Work, HRIS/analytics platforms - Workday, and compensation/benefits systems - Pave) to synthesize people and rewards data, model scenarios, and inform recommendations on pay, programs, and headcount.
• Leverage AI to streamline and improve key cycles (e.g., performance, merit, promotion) by generating insights, identifying patterns or outliers, and supporting fair, data-informed decisions.
• Apply AI-assisted drafting and summarization tools to create and maintain total rewards communications, policies, and executive-ready materials that are clear, consistent, and easy for employees and leaders to understand.

Job Requirements

• Proven track record in leading global payroll, compensation, and ex operations.
• Extensive experience in benefits administration, including medical, dental, health, and retirement plans.
• Demonstrated expertise in managing annual and mid-year review cycles and promotion processes.
• Strong understanding of audit processes and regulatory compliance.
• Exceptional leadership and communication skills, with the ability to inspire and develop teams.
• Bachelor's degree in Human Resources, Business Administration, or related field; advanced degree preferred.
• Comfort using AI-powered tools (such as Treasure Work, HRIS/analytics - Workday, and compensation modeling platforms - Pave) to interpret complex data, generate insights, and shape total rewards and EX operations strategies.
• Ability to evaluate AI-generated outputs for accuracy, equity, and compliance, and to translate those insights into clear guidance and decisions for executives, managers, and employees.

Physical Requirements

Working out of the New York, New York office according to our “Global Hybrid Working Policy.”

Travel Requirements

0 to 10%

Perks and Benefits (US)

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication to You

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

This description captures the core of the role today. As we adopt AI and new ways of working, responsibilities may evolve, and we encourage team members to take initiative, lean into change, and help expand the impact of their role beyond what’s listed here.