Director of Parts and Service

Job Description

Rental Works LLC | Greensboro, NC | Full-Time, On-Site

Rental Works is an independent equipment and tool rental company seeking an experienced Director of Parts and Service to lead our service organization and support our next stage of growth. This is an executive leadership team position with ownership of parts and service performance, fleet readiness, and team development. We need a leader who has built strong teams and delivered measurable operational improvements.

You will bring structure, accountability, and sound decision-making to the department.

What You Will Own

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• Leadership & Accountability: Lead and develop shop, field service, and parts personnel. Establish clear expectations and hold the team accountable for results.
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• Cost & Operational Efficiency: Own the Parts & Service operating budget with accountability for technician labor productivity, repair costs, parts spending, outside vendor expenses, and overall departmental cost performance. Continuously identify and implement opportunities to reduce repair costs, eliminate waste, improve turnaround times, increase fleet uptime, and extend equipment life without compromising safety or quality.
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• Fleet Readiness: Improve equipment availability through effective preventive maintenance, repair prioritization, and downtime management.
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• Service Execution: Own repair quality, turnaround time, shop workflow, and field service responsiveness.
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• Parts Management: Oversee purchasing, inventory availability, vendor relationships, and cost control.
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• Safety & Process Improvement: Establish consistent operating processes, reinforce safe practices, and resolve recurring problems.
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• EOS Leadership & Accountability: Lead weekly departmental Level 10 (L10) meetings with direct reports, ensuring issues are identified, discussed, and solved. Own the development and execution of departmental Rocks and Scorecards, establish meaningful KPIs, and hold the team accountable for measurable results and quarterly priorities.
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What Success Looks Like

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• Equipment returns to rent faster, with fewer repeat repairs.
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• Parts availability supports efficient repairs without excessive inventory.
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• Managers and technicians understand their priorities and own their results.
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• Departmental performance is visible through a clear scorecard and financial reporting.
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• Routine service decisions and personnel issues are resolved within the department.
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• Sales, Operations, and Service work together to deliver reliable equipment and a strong customer experience.
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What You Bring

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• Senior leadership experience in equipment rental, heavy equipment, dealership service, fleet maintenance, or a closely related industry.
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• A record of leading managers and technical teams and improving operational performance.
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• Strong understanding of equipment maintenance, service workflows, parts operations, and labor productivity.
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• The ability to make decisions, address performance issues, and follow through without constant direction.
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• Strong financial judgment, communication skills, and a practical approach to problem-solving.
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• Experience with EOS/Traction preferred , including scorecards, Rocks, Level 10 meetings, and accountability chart.
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Why Rental Works

Join a growing independent company where your leadership will directly influence business performance. This role offers the opportunity to build a stronger service organization, develop people, and help shape the company’s future.