Frontend Solutions Engineer

Overview The Company: FrontrowMD is on a mission to solve consumer trust in health and wellness. Today, our Clinicians’ Choice badges, Clinician Reviews, and ClinicianAI shopping assistant have enabled 600+ of the best DTC brands to increase confidence with their shoppers, by delivering medical expert and research insights right to the point of purchase. We are backed by top-tier VC and angel investors who are pioneers in digital health. FrontrowMD’s Founder & CEO, Irfan Alam, formerly led business strategy at Everlywell, a consumer health unicorn, before being awarded Forbes 30 under 30 when he dropped out Harvard Business School to launch the company in 2022. The Role: Now that we’ve found product-market-fit, we are hiring a full-time Solutions Engineer, who will report to the Head of Customer Success and help Frontrow Health scale to thousands of DTC health brands. Responsibilities Lead end-to-end solution implementation, including technical setup, brand communications, call coordination, debugging/troubleshooting, and QA of the implemented solution Implementing live-setups with DTC health brands, which entails adding code snippets into the web-dev environment (typically Shopify) Collaborating with the Customer Success and Product teams to ensure the clinician badges are appearing optimally Provide ongoing account management after a successful implementation, serving as a trusted advisor for assigned customers Gather feedback from customers and relay insights to product and engineering to drive continuous improvement in Product Strategy and Roadmap Planning Playing a key role in hiring, onboarding, and mentoring future Customer Success team members Qualifications An engineer with a background in implementation, solutions, or sales that also loves client-facing interactions, and ensuring customers are excited and satisfied about new solutions Highly organized, and feel comfortable managing setups with new customers while also managing existing accounts and a rapidly growing customer base Have excellent communication and presentation skills Thrive without micromanagement — you love independence and can self-motivate to meet and exceed expectations You are ready to be scrappy at a fast-moving startup, working as a thought-partner as you scale the business together Empathy & Patience – ability to support providers and staff who may not be tech-savvy. Clear Communication – skilled at translating technical concepts into simple, actionable steps. Collaboration – works seamlessly with cross-functional teams and healthcare stakeholders. Adaptability – able to adjust to shifting priorities, client needs, and real-world constraints. Proactive Problem-Solving – anticipates issues before they arise and takes initiative to resolve them. Organizational Skills – manages multiple implementations and timelines without losing attention to detail. Minimum Requirements 3+ years of experience in CSS and HTML, including responsive design. Strong understanding of how APIs and websites work (single and multi page apps/sites). Experience with Shopify/Liquid Code, NextJS, and Ruby on Rails is a bonus. Benefits Venture backed by top-tier firms Competitive salary + commission + benefits, along with an equity stake in the company The opportunity to be an early leader at the next consumer health rocketship The chance to scale a unique, first-to-market solution in a booming industry A once in a lifetime role growing something that makes a difference in the world #J-18808-Ljbffr FrontrowMD