Programmatic Compliance Analyst

Job Description

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $78,878.50 - $83,030.00

JOB SUMMARY AND PURPOSE

Under the direction of the Director of CQI and CQI Supervisor of Business Insights, the Programmatic Compliance Analyst will support in the overall programmatic compliance at VOALA, in addition to with supporting in the attainment and ongoing accreditation of CARF.

The Programmatic Compliance Analyst will develop, review, modify, and maintain new and current Program and VOALA-wide policies and guidelines. The main responsibility is to ensure that these policies are clear and easy to understand by employees and stakeholders. This role will be in charge of keeping records of any policy changes, including revisions, updates, and deletions.

The Programmatic Compliance Analyst is also responsible for supporting in the develop, review, modification, and maintenance of new and current consent forms and program documentation. This role will be in charge of keeping records of any consent forms and document changes, including revisions, updates, and deletions.

DUTIES AND RESPONSIBILITIES

• Monitor and respond to funder, governmental, and regulatory agencies regarding compliance issues
• Create systems and processes to ensure existing policies, consent forms, and documents comply with contractual and grant requirements.
  • Updating systems, policies, consent forms, documents, procedures, and postings to ensure compliance.
  • Recording notes from audits for future improvements and creating action plans (with accountability) for implementation with the responsibility to ensure the improvements occur for VOALA, SCADP, and affiliates.
• Creates, manages, reviews and monitors all Program and VOALA policies, procedures, handbook, documents, and practices across the CQI Department, Human Resources, and internal /external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates.
• Follows procedure and processes to have all policies and consent forms approved prior to dissemination.
• Creates, manages, reviews and monitors all consent forms and program documentation.
• Assesses gaps and opportunities for improvement of policies and processes, consent forms, documentation, and recommends practical solutions for VOALA, SCADP, and affiliates.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• An essential function of this position requires incumbents to report to the office.
• Creates, manages, reviews and monitors Program and VOALA-wide policies, procedures, handbook, documents, and practices working with QA team, HR, and external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates
• Maintains Policy documents and consent forms
• Coordinates with stakeholders, and ensures policy documents are approved and disseminated.
• Is a resource for stakeholders when interpreting policy documents
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver license and access to dependable transportation with adequate insurance
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• Three-year experience in Policy, Legal, or Technical writing
• Experience with completing comprehensive documents that can be used in legal matters

PREFERRED QUALIFICATIONS:

• Ability to speak and understand Spanish

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.