SENIOR CLERK

Senior Clerk - 41000033

Dear Jobseekers, we are looking to hire reliable, professional, and compassionate individuals who love to help people to work on our Citizen Services team. If you have excellent communication skills, good typing skills, and can work on the phones for an extended period, you are a great candidate for our position! Learn more below about why we're a great place to work.

Our Organization and Mission: The Office of the Attorney General (OAG) represents the State of Florida in state and federal civil and criminal courts, from trial courts to the U.S. Supreme Court. The Attorney General's Office also provides legal protections for Floridians against consumer fraud through enforcement of state laws. At the OAG, staff are afforded an array of opportunities to serve the community and citizens of Florida, including in areas of criminal appeals, civil litigation, consumer protection, Medicaid fraud, and victims and civil rights.

We invite you to visit our website at to learn more about the State of Florida's law firm and its many opportunities.

Salary and Benefits: $34,435.44 Annually / $1,324.44 Biweekly Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including: Health insurance (totaling an annual family benefit value of $19,812, or $9,161 for individuals). Basic life insurance policy for $25,000 at no cost for all employees. Life, Dental, and Vision Additional Supplemental Insurance options Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts Tuition waivers. And more! For a more complete list of benefits, visit

The Difference You Will Make: The Office of Citizen Services is dedicated to the Attorney General's vow to protect the citizens of Florida from fraud, and serves as the agency's point-of-contact for complaints and inquiries; provides the public with information on the Attorney General's duties, responsibilities and initiatives; provides reliable information on consumer scams, emerging issues, and resources; and provides meaningful help to consumers toward resolving complaints through referrals and informal mediation when appropriate. During declared states of emergency, we also operate the OAG's Price-Gouging Hotline.

The Work You Will Do: This is a multifaceted position supporting the Attorney General's Office of Citizen Services. Citizen Services serves as the intake unit processing calls and correspondence addressed to the Attorney General or the agency at large. Primary duties include Operating agency's switchboard and determining the appropriate department to send calls for assistance. Check agency's voicemail box and transcribing messages into appropriate database for call back by hotline staff. Data entry, summarizing correspondence, and scanning correspondence for public record retention. Mail out correspondence and coordinate electronic agency transfers to other agencies and organizations. Business hours are Monday – Friday, 8:00am - 5:00pm. Regular attendance and punctuality is required. Duties include but are not limited to: Receives and route telephone calls, take messages as needed. Maintains files and records, pulls, and files documents. Accurately completes data entry. Pre-audits fiscal documents for completeness, accuracy, and procedural correctness. Corrects and updates computer data records. Scans fiscal documents for public records. Receives, sorts, and delivers all incoming mail to designated departments or individuals. Operates photocopying machines, typewriters, calculators, mail room machinery, computer terminals, Prepares copies of records. Receives and processes mail. Processes requests for mailing forms to consumers. Maintains inventories. Performs incidental typing. Performs related work as required.

Other Requirements Ability to follow instructions. Skill in use of personal computers Knowledge of correct grammar usage. Knowledge of basic arithmetic. Ability to sort data alphabetically, numerically, and categorically. Ability to communicate effectively orally and in writing. Ability to perform basic arithmetical calculations.

How You Will Grow: Citizen Services is on the forefront of consumer issues and works closely with the Consumer Protection Division to collect and identify patterns of consumer complaints that may lead to investigation or action by the agency. In this role you will gain exposure to a broad range of topics including consumer issues, Lemon Law, Medicaid Fraud, identify theft, and more. This experience is valuable for promotion into other OAG Positions.

Minimum Qualifications: In order to qualify for the position, candidates MUST possess: Two (2) years of secretarial or clerical experience; or A High School diploma or its equivalent and one year of secretarial or clerical experience Preference will be given to applicants who possess a minimum one-year administrative work experience. Applicants who meet the minimum qualifications will be invited to complete a skills assessment. Those who meet a passing score of 75% on the skills test will be invited to advance to interview.

Preferred Qualifications: Excellent verbal and written communication skills Skill using a computer, word processing and data entry software. Typing minimum 35 words per minute (WPM) Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history.

IMPORTANT NOTICE: To be considered for the position, your People First Applicant Profile must be completed in its entirety. Applicants must ensure all employment periods and detailed work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. Applicants who do not respond to the qualifying questions will not be considered for this position. Responses to qualifying questions must be verifiable by skills and/or experience stated on the employment application and/or resume. Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.

All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S. CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S. E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government's employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at View phone number on click.appcast.io. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: // If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 2