Impulse Consultant - Technology SME

We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical problem solving while promoting efficient, user-friendly solutions.Responsibilities:• Lead end-user learning initiatives by conducting training sessions and producing clear support materials for workplace technologies and business applications.• Set up, adjust, and maintain business applications for different teams to ensure consistent functionality and alignment with operational needs.• Support the integration and readiness of laptops, mobile devices, peripherals, and related equipment used throughout the organization.• Investigate and resolve issues involving hardware, software, and application settings to minimize disruptions and improve user productivity.• Work closely with technical teams and business partners to assist with application launches, upgrades, and broader technology deployment efforts.• Provide responsive user support and practical guidance on digital tools, workflows, and effective technology usage.• Keep configuration details, support procedures, and technical reference materials organized and up to date.• Recommend enhancements that streamline processes and create a better overall experience for end users.