Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support account resolution efforts for a growing organization in Utah. This contract-to-permanent opportunity is ideal for someone who can balance professionalism, persistence, and strong customer communication while managing both commercial and consumer collections. The person in this role will help reduce outstanding balances, maintain accurate records, and work closely with internal partners to support timely payment activity.

Responsibilities:
• Contact commercial and consumer customers regarding overdue balances and guide them through payment resolution options
• Review aging reports, account histories, and billing details to prioritize collection activities and follow-up efforts
• Maintain accurate documentation of conversations, commitments, disputes, and account status updates within internal records
• Investigate payment delays by coordinating with billing, customer service, and other internal teams to resolve account issues
• Monitor promised payments and take appropriate follow-up action when commitments are not met
• Support credit and collections objectives by applying established collection procedures and escalation practices
• Assist with billing-related collection matters, including clarifying invoices and addressing customer questions tied to outstanding amounts• At least 1 year of experience in collections, accounts receivable, or a related credit and billing environment
• Working knowledge of both commercial and consumer collection practices
• Ability to communicate professionally and confidently by phone, email, and written correspondence
• Experience reviewing account activity, payment history, and open balances to determine next steps
• Strong organizational skills with the ability to manage multiple accounts and follow-up deadlines
• Attention to detail when documenting collection activity and maintaining accurate account records
• Comfort working within established collection processes and collaborating with internal teams to resolve issues