Senior Customer Success Manager SSE - HPE Networking

Senior Customer Success Manager SSE - HPE Networking

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE is looking for a Senior Customer Success Manager to play a critical role in assuring timely customer deployment and utilization, best practices, and overall satisfaction. Our customer's success is a guiding principle for our company. As part of this mission, our Customer Success Managers are key in connecting with our customers, understanding their needs, and ensuring that they receive the best service and support from our company.

You are energetic, passionate and empathetic, desiring to make a real impact on the success of the HPE SSE business. You enjoy forging new relationships and winning over colleagues, customers, and business partners alike with your personable, yet professional, communication skills.

If making companies and people successful is your passion, come join HPE, a leading innovator in the world of SSE.

You will need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE's key customers and partners.

Primary Job Responsibilities

• Serve as a trusted advisor for the customer on HPE's SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.
• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
• Advocate for innovation and early adoption of cloud technologies.
• Work with Technical Support to help resolve customer issues, as required.
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience.
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE.
• Capture the capabilities of HPE's offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Ensure customers receive consistent experience throughout the lifecycle of doing business with HPE.
• Identify expansion opportunities for Sales to drive account growth.

Required Skills

• 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
• Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access and cloud.
• Strong empathy for customers AND passion for customer success.
• Excellent communication and presentation skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio.
• Experience with CSM tools.
• Account Relationship management.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.
• Occasional travel.

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Florida & TexasThe listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.