Scheduling Coordinator

Home Care Scheduling Coordinator

Right at Home – East Memphis is seeking a highly organized, energetic, and customer-focused Home Care Scheduling Coordinator to join our growing team. This position plays a vital role in ensuring our clients receive exceptional care by coordinating caregiver schedules, maintaining strong communication with staff and clients, and supporting daily office operations.

Schedule: Monday – Friday: 8:30 AM – 5:00 PM. Participation in an evening and weekend on-call rotation is required.

Required Qualifications

• Minimum 1 year of scheduling experience in Home Health or Home Care
• Experience working with EVV or home care scheduling systems (preferred)
• Ability to multitask and prioritize in a fast-paced environment
• Excellent customer service and communication skills
• Strong organizational, time management, and problem-solving skills
• Ability to remain calm and professional under pressure

Essential Responsibilities

• Answer incoming calls and provide exceptional customer service.
• Coordinate caregiver schedules to ensure adequate staffing and continuity of care.
• Monitor and maintain EVV compliance, including reviewing visit records, resolving exceptions, and ensuring accurate documentation.
• Verify caregiver time records and process payroll-related corrections.
• Respond to call-offs, fill open shifts, and communicate schedule changes promptly.
• Maintain accurate client and caregiver records.
• Assist with new hire orientation, training, and employee documentation.
• Communicate regularly with clients, caregivers, and office staff to ensure quality service.
• Participate in the evening and weekend on-call rotation.
• Perform other administrative duties as assigned.

Preferred Skills

• Home care or home health scheduling experience
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to prioritize multiple urgent tasks
• Comfortable making independent decisions in a fast-paced environment
• Positive attitude with exceptional people skills
• Knowledge of Medicaid and home care regulations is a plus

Benefits

• Competitive pay
• Paid Time Off (PTO)
• Paid holidays
• Opportunities for professional growth and advancement
• Supportive team environment

Join Our Team! If you thrive in a fast-paced environment, enjoy solving scheduling challenges, and are passionate about providing exceptional client care, we encourage you to apply today. Join Right at Home – East Memphis and become part of a team dedicated to making a difference every day. Compensation: $21.00 - $25.00 per hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.