Software Trainer & Support (Entry-Mid Level)

$70k - $95k

GOGov

GOGov is an established & fast-growing software company in the highly attractive GovTech space based out of Long Island, NY.

We supply over 650+ municipalities around the country with the tools necessary to maintain, develop and connect millions of citizens with their local governments. Through programs like Citizen Request, Mobile Notifications and Online Permitting – we make Government Simple for citizens, elected officials and the staff that manage it.

We are seeking a highly motivated professional with 2+ years of experience to be part of our customer success team to help onboard & support customers, while pursuing a career with an innovative tech company in a booming industry.

YOUR MISSION

As a member of our Customer Success team, you'll play a pivotal role in our company’s mission to make customers love us. Your mission is to work closely with new and existing customers to configure our products to meet their needs and train their staff on how to use our software.

COMPENSATION

$70,000 - $95,000 Salary (based on experience)
Benefits – Health, Dental, Vision, 401k & more
Paid Holidays & Flexible Time Off (PTO with some Flexible Scheduling)
Fun Work Environment, Free Office Snacks, Company Lunches and Teambuilding events
Multiple career path options in Customer Success, QA Testing, Product Development and more.

RESPONSIBILITIES

Remotely Train & Onboard new Customers
Provide Technical Support via Email & Phone
Work with Product & Engineering Teams on Customer Feedback & Product Releases
Conduct Annual Account Reviews with Customers

QUALIFICATIONS

Project Management skills, Highly Organized
Excellent Communication & Multi-Tasking Skills
Tech Savvy, Learns Quickly & Attention to Detail
Outgoing & Great Phone Presence
2+ years of related or professional office experience preferred.

EXPAND YOUR SKILLS

We expect our employees to grow with us! We are growing fast and offer opportunities for advancement and learning new skills to further your career. Here are some of the skills you will learn and positions we expect to be opening:

Customer Success – Project Management, GovTech Industry Knowledge, Programming Languages (PHP, JavaScript, HTML, SQL), Mobile App Management and more
Software – Salesforce.com, TeamWork, Microsoft 365, Slack, Trello, Jira, Confluence, ProductBoard and more
Positions – Tech Support, Project Coordinator, Trainers, QA Testing, Account Managers, Business Analyst, Product Marketing, Engineering and more

Apply

Vacancy posted 1 day ago

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