Medical Office Clerks

Medical Office Clerks

Arise Staffing/Kelfas Services is currently seeking two temporary full-time Medical Office Clerks to support the Behavioral Health Clinic and Human Resources Department at A.T. Augusta Military Medical Center in Fort Belvoir, Virginia.

Serves as a medical office clerk to process and maintain inpatient, outpatient, or ambulatory procedure unit medical records. Required to compile, extract, or locate medical information/data to ensure medical record accountability and availability in accordance with DoD and medical service standards.

Work Schedule: Monday through Friday: 7:00 AM to 4:00 PM OR 7:30 AM to 4:30 PM. With a one-hour lunch.

Degree: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.

Certification: Will need to obtain a Basic Life Support Certification through the AHA or ARC before starting work.

Experience: Minimum of six (6) months of experience within the past year working in a healthcare or medical office environment.

• Minimum of six (6) months of customer service experience, preferably in a healthcare setting.
• Working knowledge of automated computer systems and basic familiarity with military healthcare systems.
• Experience performing administrative support functions, including clerical duties, data entry, record maintenance, and statistical reporting using automated data processing (ADP) systems.
• Proficiency with common office software applications, including word processing programs, electronic file management, database searches, record retrieval, and information transmission.
• Ability to create, maintain, organize, and retrieve electronic records and generate reports in various formats, including statistical, narrative, tabular, and graphical reports.
• Strong verbal and written communication skills, with the ability to read, write, speak, and understand English fluently in order to effectively communicate with patients, providers, and healthcare staff.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Job Duties: The duties include, but are not limited to, the following:

• Receive telephone calls and visitors, ascertain the nature of the call or visit, and obtain identifying information. Determine the nature and urgency of the patient's request.
• Apply Clinic guidelines concerning the release of patient information and refer patients to the appropriate staff member.
• Verify patient eligibility for treatment through the Defense Eligibility Enrollment Reporting System (DEERS) and check the patient's military ID card.
• Verify third-party insurance with all non-active-duty beneficiaries.
• Ensure completeness of proper documentation and issuance of the third-party insurance card if necessary.
• Schedule and coordinate appointments for patients with various clinics. Ensure treatment requested by the physician has been scheduled and rescheduled when necessary.
• Ability to cross-train across all departments within the directorate, to include Child and Adolescent, Adult Behavioral Health, and Addictions.
• Coordinate the scheduling to avoid conflict in different clinic schedules.
• Obtain and review medical records of patients before scheduled appointments.
• File laboratory results, X-ray, and any other test results in the medical records of patients before scheduled appointments.
• Record a variety of physician orders on a timely basis to various charts, identifying various chemical compounds, symbols, and abbreviations comprising medication orders.
• Assure proper completion and filing of forms in medical records before forwarding the medical records to the medical records room.
• Interview new patients. Determine the nature of the visit and provide information on the appointment, the clinic hours, and services.
• Refer ineligible patients to the Patient Administration Division. Perform a variety of other duties, clinical support, and clerical duties, e.g., compiling data for reports, maintaining the waiting area in a neat and orderly manner, providing clinic orientation to Red Cross Volunteers and newly assigned personnel, and forwarding information to the organizational elements for inclusion in recurring reports. Perform other administrative duties customary to the administrative position.
• Type a variety of narrative and tabular material (e.g., correspondence reports, technical papers) into automated equipment utilizing the full range of keys, codes, proofing symbols, functions, and applications to develop products in a final form.
• Correct errors in grammar, spelling, and punctuation; refers to dictionaries, style manuals, and established typing/correspondence policies for the organization's services.