Customer Service Representative - State Farm Agent Team Member

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Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

As an experienced Customer Service Representative, position is Monday-Friday, no nights or weekends with , you will generate the kind of exceptional and HELP clients that enhances and reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to HELP people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Work with an exceptional team of professionals who provide for customer needs. This is not a sales position.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must successfully complete State required Property and Casualty Licensing. Course work is provided. (Paid for by the agency.)

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• 401K
• PTO
• No nights or weekends
• Bi-lingual in Spanish required

Compensation: $40,000.00 - $50,000.00 per year


Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in St. Matthews.
• Our office is open 8:00-5:30 PM & 24/7.
• I have been a State Farm agent since 1991.
• We currently have 6 team members at our agency.
• We have years of combined insurance experience in our office.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Million Dollar Round Table, Senior Vice President's Club, and Crystal Excellence Award

Please do not call office - we will contact you

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.