Account Operations Manager

Company Description Plan B Facility Services is a privately owned janitorial service provider serving clients across the Arizona marketplace. With over 40 years of experience in janitorial and facility maintenance, the company supports a wide range of business environments. Services include general office cleaning, carpet care, floor maintenance, window cleaning, and additional specialty services tailored to client needs. The organization emphasizes reliability, quality, and long-term client relationships. Team members work in a collaborative, service-focused environment with opportunities to grow their skills in facility services and operations. Role Description The Account Operations Manager is a full-time, on-site role based in Peoria, AZ. This role is responsible for managing day-to-day operations for assigned client accounts, ensuring service quality, consistency, and customer satisfaction. The Account Operations Manager will oversee scheduling, staffing, and coordination of janitorial and maintenance services, including communicating with supervisors and front-line teams to ensure contract requirements are met. The role includes regular site visits, quality inspections, problem resolution, and proactive communication with clients regarding service performance, expectations, and improvement opportunities. The individual will track key metrics, review budgets, support cost management, and collaborate with leadership to improve processes, training, and overall operational efficiency. Qualifications Strong account management and operations management skills to oversee client relationships, service delivery, and day-to-day site performance. Demonstrated analytical skills to review data, identify trends, and recommend operational improvements and cost‑effective solutions. Proven ability to drive customer satisfaction through responsive service, issue resolution, and consistent communication with clients and internal teams. Excellent communication skills, including clear verbal and written communication, active listening, and the ability to collaborate with diverse team members and customers. Experience in facilities services, janitorial operations, or building maintenance is strongly preferred. Ability to lead and motivate frontline staff, manage schedules, and ensure compliance with company standards and safety procedures. Solid organizational and time‑management skills, with the ability to prioritize multiple accounts and tasks. Proficiency with basic office software (e.g., email, spreadsheets, scheduling tools); familiarity with work‑order or facilities management systems is a plus. High school diploma or equivalent required; additional education or training in business, operations, or facilities management is a plus. Valid driver’s license and ability to travel between client sites within the local area as needed. #J-18808-Ljbffr