Hospital Services Coordinator II

Job Description

Job Description

Are you ready to save or heal a life?

Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.

Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.

Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.

What is Lifebanc?

Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.

Position Description:

This position is responsible for supporting the mission, vision, and values of Lifebanc by developing and maintaining a positive donation culture within the assigned hospitals. Develops, implements, and maintains commitment plans, analyzes and reports organ, tissue and eye (O/T/E) data and seeks strategies to improve in areas indicated. Develops and sustains relationships with referring physicians, nursing staff, hospital leadership and other hospital staff in assigned hospitals to achieve performance goals.

Essential Functions:

• Educate and coach hospital staff on organ and tissue donation process to optimize outcomes including conversion rate, OTPD, and number of donors (organ and tissue).
• Collaborate with the Manager of Hospital Services and HS team to develop and implement plans to optimize hospital performance, including, but not limited to, an annual Hospital Plan.
• Track hospital results to monitor progress and modify plans if needed.
• Participate in monthly record review of missed opportunities for donation.
• Develop solutions to issues that impede the donation process.
• Provides ongoing hospital staff development in clinical and quality improvement.
• Create and customize professional education materials for informal and formal presentations, large and small audience educational forums, including slide and PowerPoint presentations, booklets, teaching tools, etc.
• Provide onsite in-person support to Lifebanc and hospital staff during active cases and/or pending referrals.
• Utilizes superior customer service skills to identify decision-making individuals who can influence hospital protocols.
• Collaborates with key hospital staff members in real-time on all active referrals and/or cases.
• Completes all required hospital services documentation for assigned hospitals to ensure compliance with Lifebanc, AOPO and regulatory standards.
• Composes and responds to all quality system occurrences via Lifebanc occurrence database.
• Work with hospital administration to review, revise, and/or create policies to ensure hospital compliance with state and federal statutes.
• Update hospital demographics and key contact information annually or as needed.
• Develops appropriate Commitment Plans for assigned level hospitals to create and/or maintain positive change in practices related to the entire donation process.
• Analyzes and responds to medical record review data.
• Provides information about hospital culture, critical issues, and hospital champions, etc.
• Collaborates with donor hospital staff and FSC to provide coordination of authorization process.
• Develops and relays communication strategy (Huddle) with appropriate hospital staff to assure best care of potential donor families.

Education and Experience:

• Bachelor’s degree in related field and/or equivalent work experience.
• Minimum 4-5 years’ work experience in professional environment.

Knowledge, Skills and Abilities:  

• Ability to assess situations and people and respond in a professional manner.
• Ability to be on call and work extended hours, including weekends and holidays.
• Skill in presenting information to various audiences in an engaging and professional manner.
• Ability to initiate interpersonal interaction with hospital staff and develop ongoing positive relationships.

• Ability to work autonomously as well as part of a team.
• Ability to work flexible hours.
• Ability to prioritize based on emergent needs.
• Ability to adapt and be resilient in stressful situations.

Physical Requirements:

• Ability to lift 25 pounds and sit or stand for extended periods of time.

Compensation and Benefits:

When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!

Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.