Front Desk Agent (Bilingual Chinese Preferred)

Front Desk Agent

Greet and welcome guests warmly and professionally

Manage guest check-ins and check-outs, ensuring accurate information

Answer phone calls and address guest inquiries efficiently

Provide guests with information about hotel facilities, services, and local attractions

Handle guest complaints and resolve issues promptly

Process payments and maintain accurate financial records

Assist with night audit duties when necessary

Keep the front desk area clean and organized

(English/Chinese) skills preferred, but not required

Strong guest relations skills with a focus on hospitality

Proficiency in operating phone systems and managing multiple calls simultaneously

Knowledge of front desk operations and customer service best practices

Strong organizational and time management skills

Ability to handle challenging situations with patience and professionalism

Familiarity with hospitality management software is a plus

Multilingual abilities are an asset

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay