Hotel Front Desk Clerk

Front Desk Clerk

Serves customers by providing an efficient customer service experience including fast and accurate check-in and check out, guest requests, and overall guest experience.

Major duties include:

• Process all arriving and departing guests exercising principles of aggressive hospitality.
• Accurately performs duties to register guests in hotel rooms.
• Maintains customer records by updating account information.
• Resolves guest problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Obtain payment information and ensure that it is properly entered into the Property Management System. (PMS)
• Maintain complete knowledge of:
• All Casino and Hotel features and services including hours of operation.
• All room types, numbers, layout, dcor, appointments, and locations.
• All room rates, special packages, and promotions
• Daily house count and expected arrivals and departures.
• Room availability status for any given day.
• Scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Set up work station with necessary supplies.
• Accept wake-up calls, distribute guest correspondence, and take messages as necessary.
• Perform bucket checks and resolve any discrepancies.
• Run shift reports, count and secure bank, complete reports, balance receipts, drop receipts.

Note: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics required of an employee in this position.