Technology Project Coordinator

Job Summary

The Technology Project Coordinator supports the planning, coordination, training, and implementation of technology initiatives across multiple business locations. This role works closely with project managers, IT leadership, business teams, and end-users to ensure successful deployment of new systems, process improvements, and technology solutions. Responsibilities include project coordination, business analysis, training support, documentation management, workflow evaluation, user support, and continuous improvement initiatives. The position requires strong organizational skills, attention to detail, effective communication, and the ability to work collaboratively across departments while supporting technology adoption and operational efficiency.

Essential Duties & Responsibilities

• Assist with planning, coordinating, and tracking technology projects, including schedules, documentation, milestones, and status reporting.
• Work with cross-functional teams to analyze workflows, systems, and business processes to identify inefficiencies and improvement opportunities.
• Monitor project progress and help identify risks, issues, dependencies, and performance metrics.
• Prepare project communications, reports, meeting notes, and stakeholder updates.
• Support implementation and adoption of new software systems, upgrades, and technology initiatives.
• Assist in developing and delivering training programs for ERP systems and other technology platforms.
• Conduct virtual, onsite, and hybrid training sessions for employees.
• Maintain training materials, process documentation, user guides, and reference resources.
• Evaluate user competency and provide additional support or coaching when needed.
• Document system requirements and business processes in collaboration with operational teams.
• Participate in testing system enhancements, upgrades, and new functionality.
• Gather user feedback and document testing results.
• Troubleshoot system-related issues and coordinate resolution with technical teams.
• Support continuous improvement initiatives to streamline business processes and improve system performance.
• Maintain professional communication with stakeholders at all organizational levels.
• Support collaboration through Microsoft Teams and other cloud-based tools.
• Assist with project documentation, audit preparation, compliance activities, and knowledge management.
• Provide administrative and coordination support for technology projects and initiatives.

Minimum Requirements / Skills

• Bachelor's degree in Information Technology, Business, or related field; equivalent certifications or experience may be considered.
• Strong interest in technology, business analysis, systems implementation, or project management.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and time management abilities.
• Ability to learn new systems quickly and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with collaboration tools such as Microsoft Teams and Zoom.
• Ability to work effectively with cross-functional teams.
• Strong attention to detail and documentation accuracy.

Preferred Qualifications

• Experience with ERP systems, including Infor XA or similar platforms.
• Experience in project coordination, business analysis, user training, or technical support.
• Knowledge of project management and change management methodologies.
• Experience creating training materials and user documentation.
• Familiarity with process improvement initiatives and system implementation projects.