Sr Technical Operations Specialist

Job-ID29125917Reference26-02633TypeContractSalary$53.37 / hourCandidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.IT Operation Manager (Bi-Lingual (Eng/Japanese)Houston, TX - Onsite 8 Months Description: On-site Bi-Lingual (Eng/ Japanese) IT Operation Manager who needs to communicate with their IT staff in US and Japan and manage their IT operation who could be a backup of their IT expatriates manager from Japan.

• Basic proficiency in M365 (including Office applications), networking (LAN/WAN/remote access), and hardware devices (PCs, multifunction printers, etc.)
• Understanding of corporate systems (accounting, HR, etc.) and major cloud services
• Ability to strictly adhere to IT security policies and ensure compliance
• Capability to handle initial responses to incidents (performing basic troubleshooting to isolate issues with infrastructure, applications, etc.) and execute appropriate escalation procedures (experience in IT management/operations is a plus)
• Act as a liaison between the headquarters IT department and local users (understanding headquarters policies and driving their local implementation and adoption)
• Proactively manage the local IT environment (especially the office environment) to ensure stable operations (accurately managing IT assets, contracts, and configuration data)
• Effectively manage local vendors to ensure service quality
• Understand linguistic and cultural differences and facilitate smooth communication
• Take initiative rather than waiting for instructions; identify local issues from the user's perspective, lead the resolution process, and propose improvements.