Temporary Benefits Specialist

Job Title: Temporary Benefits Specialist (Health & Welfare & Retirement)

Location: NYC, NY (Hybrid
Duration: 6-12 months


JOB DESCRIPTION
The Temporary Benefits Specialist will support the Services team by managing a high volume of employee benefit cases across both Health & Welfare and Retirement plans. This role plays a key part in ensuring timely and accurate case resolution while alleviating workload from senior team members, enabling the team to focus on process improvements and strategic initiatives.
The ideal candidate will bring prior benefits experience and be able to quickly contribute in a fast-paced, service-oriented environment.

Key Responsibilities

Case Management & Resolution
Manage day-to-day employee benefit cases across: Health & Welfare plans (medical, dental, vision, etc.)
Retirement plans (401(k), pension, Deferred Compensation Plans - basic to intermediate level)


Research, track, and resolve cases efficiently and accurately
Escalate complex or sensitive issues to senior team members as needed



Benefits Administration Support

• Support benefits administration activities
• Interpret benefit plans and provide accurate information to employees
• Maintain complete and accurate case documentation in system tools

Customer Service

• Respond to employee inquiries with professionalism and a strong customer focus
• Communicate clearly regarding benefit options, processes, and next steps
• Ensure timely follow-up and resolution to maintain a positive employee experience

Collaboration & Team Support

• Partner with team members to reduce case backlog and improve turnaround times
• Collaborate with other key stakeholders in HR, legal, and payroll, to support effective handling of cases
• Provide support during peak periods and special initiatives

Systems & Process Adherence

• Utilize HRIS and case management tools (e.g., Dovetail or similar systems)
• Follow established processes and service standards
• Identify and communicate recurring issues or process gaps

Qualifications

• Bachelor's degree or equivalent experience preferred

Minimum 5 years of hands-on experience in employee benefits required Experience must include Health & Welfare and/or Retirement plans


Demonstrated ability to manage benefit-related cases in a high-volume environment
Strong attention to detail and organizational skills
bility to manage multiple priorities effectively
Proficiency in Microsoft Office and ability to quickly learn internal systems



Preferred Qualifications

• Experience with both Health & Welfare and Retirement plans
• Familiarity with 401(k), pension, or deferred compensation plans
• Experience in benefits administration or HR shared services
• Experience using case management systems

Key Skills & Competencies

• Strong problem-solving and analytical skills
• Clear and professional communication
• Customer-focused mindset
• bility to work independently with minimal supervision
• Strong time management and adaptability in a fast-paced environment
• Team-oriented with a willingness to support across functions

Work Environment
This is a high-volume, service-oriented role requiring accuracy, responsiveness, and the ability to manage multiple benefit-related inquiries simultaneously.

ssignment Impact
This role directly supports the team by absorbing case volume across Health & Welfare and Retirement, enabling senior team members to focus on process improvements, system enhancements, and strategic initiatives that improve overall service delivery.