Technical Writer

Join a collaborative environment and contribute to projects that impact critical infrastructure while gaining exposure to enterprise-level operations in the utility sector.

Primary Services is actively recruiting for a Technical Writer to support a large, established utility company. In this role, you will work closely with engineers, developers, and subject matter experts to create clear, concise, and user-friendly documentation. You will have ownership of diverse content, including user guides, training materials, online help systems, technical procedures, and internal newsletters, providing visibility and impact across the organization. This is a great opportunity for professionals looking to strengthen their technical writing and project coordination skills in a stable, growing industry.

Responsibilities

• Develop and maintain user manuals, technical guides, online help systems, and training materials.
• Collaborate with engineers, developers, and subject matter experts to gather and verify technical information.
• Translate complex technical concepts into clear, concise documentation.
• Edit and proofread content to ensure accuracy, consistency, and adherence to style guidelines.
• Organize and structure documentation for ease of navigation and usability.
• Update documentation in response to product changes, user feedback, and new releases.
• Develop and distribute monthly newsletters.
• Coordinate documentation projects across multiple teams and timelines.

Qualifications

• Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• 2-4 years of experience in technical writing, documentation, or related roles.
• Proficiency with Microsoft Word, Adobe Acrobat, or MadCap Flare.
• Familiarity with content management systems and version control tools.
• Experience creating user manuals, training materials, or technical guides.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Basic understanding of technical concepts, software development, or engineering processes.
• Experience developing newsletters or other internal communications is a plus.
• Project coordination or management experience preferred.