Service Contract Specialist

Overview This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Role As a Service Contract Specialist, you represent Baxter and our products with pride. You build relationships and establish trust with healthcare professionals who use Baxter solutions daily. You serve as the face and voice of our solutions, connecting teams and driving business results. Your insights and feedback help validate priorities and influence changes. Responsibilities Support the full customer lifecycle by researching accounts, identifying key stakeholders, generating sales opportunities, and assisting with customer onboarding, setup, contracting, and billing for RetinaVue subscriptions and professional services. Prepare sales support materials, service proposals, and customer documentation; collaborate with Sales, Project Managers, and cross‑functional teams to develop opportunities and execute service agreements. Manage and maintain Salesforce opportunities, customer master data in SAP, and related business systems to ensure accurate records, data integrity, and process compliance. Execute and monitor subscription billing operations, including daily exception management, monthly invoicing, invoice delivery coordination, purchase order administration, and resolution of customer billing inquiries. Serve as the primary liaison between Sales, Operations, Finance, and other internal departments to support customer needs, troubleshoot issues, and deliver a positive customer experience. Administer contract renewals, IDN annual reviews, multi‑year service agreement reconciliations, contract expiration reporting, and RMA billing activities. Maintain expertise in RetinaVue products, services, subscription models, ERP processes, and system integrations to support operational excellence and business continuity. Create and maintain Topcon camera serial numbers and other critical records to ensure device‑level traceability and reporting accuracy. Train commercial teams on systems, processes, and billing protocols, while identifying and implementing improvements that reduce billing errors and enhance operational efficiency. Serve as the RetinaVue subject matter expert for ERP transactions, billing operations, system troubleshooting, and process optimization. Qualifications Bachelor’s degree or equivalent experience. 1+ year of experience in sales or customer service. Strong organizational skills. Critical thinking ability. Excellent oral, written, and organizational skills. Basic to intermediate computer knowledge and keyboard skills. Demonstrated ability to work independently and prioritize tasks. Prior sales, customer service, and/or call center experience is preferred. Compensation The estimated base salary for this position is $49,600 to $68,200 annually. Compensation may vary based on market data, experience, location, and other factors. Workplace Flexibility We provide a flexible workplace policy that includes a required minimum number of days on site each week, subject to local laws and requirements. Baxter may adjust, suspend, or discontinue the policy at its discretion as business needs change. EEO Statement Baxter is an equal opportunity employer. Applicants are evaluated without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic. Legal / Eligibility Applicants must be authorized to work for any employer in the U.S. and are not currently sponsored for an employment visa. #J-18808-Ljbffr