TEAM LEADER

Team Leader Because you don’t just succeed – you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. What You’ll Do As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high‑performing and engaged colleague experience. Maintain strong stock levels and size availability to maximize sales and meet customer expectations. Deliver excellent store standards by ensuring the sales floor is well‑presented, merchandised, and fully replenished. Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities. Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience. Support day‑to‑day store operations, including opening, closing, and store duty management when needed. Review customer service feedback, handle customer issues professionally, and escalate when appropriate. Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development. Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards. What You’ll Get People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. We’re committed to your success and will provide a robust onboarding period. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer competitive benefits and work‑life balance – we know your life outside of the store is important. What You’ll Bring As a Team Leader, you will report into the Department Manager & support the store by leading and developing a team of Sales Associates. The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment. Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently. Good organizational and time management skills, with the ability to prioritize and manage multiple tasks. The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands. Clear and effective communication skills for interacting with customers, colleagues, and management. Confidence using retail technologies, including cash registers, self‑checkouts, tablets, and handheld POS devices. Effective communication of instructions, coaching, corrective action, safety instructions, and leadership in English, orally and in writing. Provide excellent customer service in English, including verbal communication with customers and supervising English‑speaking colleagues. The pay range for this role is: $27.00‑$28.50 Interim Assignment Pay Guidelines The pay guidelines for an Interim Assignment are: For promotional opportunities: 10% additional responsibility allowance for the duration of the Interim Assignment. For lateral opportunities: no change to existing pay rate. Equal Employment Opportunity Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email View email address on click.appcast.io with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

REQ ID: JR-9040