On-Site Customer Care & Delivery Coordinator

Overview Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to different! As a Customer Service Associate at our Home Furnishings Delivery Center in the New York/New Jersey market, you are the heart of our welcoming and professional atmosphere. You will work in an office setting to coordinate details associated with customer pick up and deliveries, being mindful of both the customer's needs as well as the efficiencies of the delivery team as you create a seamless experience for each and every customer. Location 9 Garden Street, Moonachie, NJ 07074 (NOTE: This role is fully on-site) Schedule You will work a set schedule of Monday through Friday: 7:30am - 4:00pm, then 8:30am - 5:00pm starting January 2027. What You’ll Bring You are a natural relationship builder and have confidence when it comes to navigating customer situations in the moment, bringing a personalized touch no matter what the need. You bring excellent attention to detail, enjoy administrative tasks and have exceptional follow through. You are a confident decision‑maker and adept at multi‑tasking and using technology to support your work. Other Attributes, Qualifications and Experience You bring a passion for serving the customer. You strive to be professional, proactive and respectful when engaging with customers at every touch point. You naturally build relationships and see tasks through. You anticipate customer needs and resolve issues quickly. You resolve complex customer concerns with problem‑solving, decision‑making and conflict resolution skills. You work well in partnership with both retail and delivery team members. You are comfortable learning custom programs and tools for routing, navigation, order information, product specifications, etc. You are well‑versed with Microsoft Office 365. You have 5+ years of relevant experience in a customer service or call‑center role. Ability to provide proof of identity and legal work authorization upon hire. What We Offer Salary: $61,000 - $66,000 per year ($29.33 - $31.73 per hour) based on experience/qualifications. Benefits focusing on holistic well‑being: 3 weeks of paid vacation, 401(k) match, profit‑sharing, and additional perks. Meaningful work experience by empowering everyone to contribute and make the world sustainable, inclusive and beautiful. A culture of respect by building supportive and kind teams and ensuring all voices are heard and celebrated. Application Deadline: The position will remain open until filled; there is no specified deadline. Equal Employment Opportunity Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. #J-18808-Ljbffr Room & Board