Payroll Specialist

Job Description

About the Role

Pinnacle Partners is recruiting for a Payroll Administrator with our client on the North side of Indianapolis. The Payroll Administrator is responsible for accurately processing assigned client payrolls, meeting strict deadlines, maintaining payroll records, and providing responsive client support. This role works closely with internal team members to ensure timely payroll processing, tax filing support, and a high level of client satisfaction.

Key Responsibilities

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• Payroll Processing: Process assigned payrolls accurately and on schedule, review client-submitted data, enter payroll information, reconcile reports, process adjustments, and prepare and distribute payroll deliverables.
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• Client Communication: Proactively communicate with clients regarding payroll requirements, resolve processing issues, respond to inquiries, and address missing or incomplete information promptly.
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• Tax Filing Support: Assist with quarterly and annual payroll tax filings, year-end processing, W-2 preparation, and resolution of missing or incomplete client information.
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• Recordkeeping and Documentation: Maintain accurate payroll records, client communications, project statuses, and supporting documentation within designated systems.
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• Team Collaboration: Coordinate with internal teams regarding payroll funding issues, client service needs, and tax filing requirements.
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• Time Management: Prioritize multiple payroll deadlines, accurately track time, maintain communication during absences, and arrange coverage for time-sensitive responsibilities.
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Key Performance Expectations

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• Manage a portfolio of approximately 90–120 payroll clients.
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• Ensure at least 95% of payrolls and related deliverables are completed by established deadlines.
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• Respond to client and team communications within two business hours.
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• Maintain accurate, organized, and up-to-date payroll records and project tracking.
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• Support timely completion of quarterly and annual payroll tax filings.
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Qualifications and Skills

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• Strong attention to detail and commitment to accuracy.
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• Excellent organizational, time management, and prioritization skills.
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• Strong written and verbal communication and customer service skills.
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• Ability to manage multiple client accounts and meet recurring deadlines.
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• Proficiency with payroll software, Microsoft Office, and related business systems.
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• Ability to handle confidential payroll and employee information with discretion.
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