Billing Coordinator

Job Title

This position is responsible for generating billing statements for City utility customers.

Major Duties

Runs reports to commercial and residential utilities; Prepares utility bills for mailing by an outside processor on a timely basis; Responds to and resolves customer inquiries and problems regarding utility billing, high water consumption, meter readings, and/or water leaks; Maintains computer records of adjustments for general ledger balancing at the end of each month; Balances cash drawer daily; Sets up and files report for daily back up to tape; Completes work orders for customer accounts; Corrects customer account readings when necessary; calculates and prepares billing adjustments for customer refunds and charges as needed; Prepares closing bills on a timely basis as requested by customers; Works cooperatively and effectively with the public and other employees; Generates utility bills for all customers; Performs other duties as required.

Minimum Qualifications

Associate's degree required; minimum of two (2) years experience in a related field.

Knowledge Required by the Position

Knowledge of basic math and accounting principles; Knowledge of City codes and ordinances; Knowledge of general office equipment; Ability to communicate both orally and in writing; Ability to work well with the general public; Ability to resolve conflicts with customers.