Collections Specialist

Collections Specialist

At Waste Resource Management (WRM), we go beyond operating truckswe are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc. offer comprehensive solutions for liquid waste recycling and transportation.

Join a Company That Values You

At WRM and affiliated companies, your work mattersfor the environment, our clients, and your career. If you're ready to join a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you.

Job Overview

The Collections Specialist is responsible for managing assigned accounts receivable and supporting the timely collection of outstanding customer balances. This position works directly with customers and internal departments to resolve billing discrepancies, address past-due accounts, process and document collection activity, and maintain accurate customer account records. The ideal candidate is detail-oriented, organized, and comfortable communicating with customers regarding sensitive financial matters. Success in this role requires strong follow-up skills, professionalism, problem-solving abilities, and the ability to manage multiple accounts and priorities in a fast-paced environment.

Why Join WRM and Affiliated Companies?

Competitive Pay: Market-based pay with annual performance reviews and pay increases based on company and individual performance.

Comprehensive Benefits: Choose from one of three medical plans based on your needs, along with dental and vision coverage and a 401(k) with a 5% company match.

Career Growth: Training, professional development, and advancement opportunities within a growing organization.

Paid Time Off: Generous PTO policy that accrues from day one, along with floating and company-paid holidays.

Additional Perks: Company-paid life and disability insurance, employee assistance program, and more.

Supportive Leadership: Leadership that values professionalism, accountability, collaboration, and growth.

Essential Functions

• Manage an assigned portfolio of customer accounts and actively monitor outstanding accounts receivable balances.
• Review accounts receivable aging reports and prioritize collection activity based on account status, balance, and aging.
• Contact customers by phone and email regarding outstanding invoices and past-due balances.
• Establish professional relationships with customers to facilitate timely payment and resolve account concerns.
• Research and resolve billing discrepancies, payment disputes, unapplied payments, short payments, and other account-related issues.
• Document collection activity, customer correspondence, payment commitments, and account status accurately and consistently.
• Follow up on customer payment commitments and escalate significantly past-due or problematic accounts as appropriate.
• Coordinate with Accounting, Billing, Sales, Customer Service, and Operations teams to resolve customer account issues.
• Assist with account reconciliations and ensure payments and adjustments are accurately reflected on customer accounts.
• Identify trends or recurring issues that may impact collections and communicate concerns to management.
• Maintain accurate and organized records in accordance with company policies and internal controls.
• Provide professional and responsive customer service while balancing the company's collection objectives with positive customer relationships.
• Assist with month-end accounts receivable and collection activities as needed.
• Maintain confidentiality of customer and company financial information.
• Comply with all company policies, procedures, and applicable regulations.
• Support special projects and additional accounting or finance-related responsibilities as needed.
• Other duties as assigned.

Qualifications

• High school diploma or GED required; associate or bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Previous experience in collections, accounts receivable, billing, accounting, or a related financial role preferred.
• Experience managing a portfolio of customer accounts and collecting past-due balances preferred.
• Strong understanding of accounts receivable and basic accounting principles.
• Excellent verbal and written communication skills with the ability to communicate professionally with customers and internal stakeholders.
• Strong customer service, negotiation, and conflict-resolution skills.
• Ability to research discrepancies, analyze account activity, and identify appropriate resolutions.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with accounting, ERP, or accounts receivable software preferred.
• Ability to work independently while collaborating effectively with Accounting, Operations, Sales, and other departments.
• Self-motivated with a positive attitude, strong follow-through, and a sense of urgency.
• Ability to handle confidential and sensitive financial information with professionalism and discretion.

Waste Resource Management