Commercial Operations Manager

Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work. A Brief Overview As the Commercial Area Manager, you will serve as the commercial leader for your assigned geography, responsible for shaping market strategy, driving revenue growth, elevating key client utilization, and expanding Safelite’s presence across key commercial customer segments. You will lead territory-level planning, orchestrate cross-functional resources, and ensure best-in-class execution across all customer interactions. What you will do Commercial Business Development • Grow the utilization and penetration of national client partners in your geography by developing clear localized strategy, deepening local relationships, and mobilizing cross functional teams to deliver consistent and competitive performance • Identify, pursue, and secure new commercial partnerships that expand Safelite’s footprint and accelerate growth. • Build a robust pipeline by targeting high-value prospects and developing tailored solutions that address their business needs. • Lead negotiations, pricing discussions, and partnership development with local commercial clients Territory Strategy & Leadership: • Own the commercial strategy for your assigned area, including market prioritization, growth planning, and competitive positioning. • Serve as the primary owner for commercial performance in your territory, ensuring alignment across all cross functional stakeholders • Translate market intel and insights into actionable plans that drive revenue, customer satisfaction and operational excellence. Cross Functional Leadership & Execution • Drive accountability across functions to ensure commitments are met and customer expectations are exceeded. • Mobilize and coordinate internal teams to effectively execute and deliver on aligned SLA for our commercial clients • Partner closely with field operations leadership to ensure service excellence and create consistent communication and support for our commercial clients Data Driven Performance Optimization • Use data, insights, and performance metrics to identify opportunities for improvement and guide decision-making. • Leverage market intel, insights, and analytics to implement key market improvements and optimize our in market approach Performs other duties as assigned Complies with all policies and standards Education Qualifications Bachelor’s Degree Or equivalent experience Experience Qualifications 4-6 years Experience in Sales and/or Business Development Skills and Abilities Deep understanding of market dynamics, customer needs, and competitive landscapes. (Medium proficiency) Strong commercial acumen with the ability to develop and execute strategic sales plans. (High proficiency) Exceptional communication and presentation skills. (High proficiency) Advanced negotiation and relationship-building capabilities. (Medium proficiency) Ability to analyze data, identify trends, and make informed decisions that drive business performance (High proficiency) Proven ability to lead through influence, orchestrate resources, and ensure operational alignment. (High proficiency) Strong time-management skills with the ability to manage complex accounts and competing priorities (High proficiency) This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. #J-18808-Ljbffr