Field Vending Service Technician

Job Description

Job Description

Shaffer Distributing Company, an employee-owned business and a leading distributor of vending machines, arcade games, parts, and services in the Midwest, is in search of an experienced Field Vending Service Technician! This is a remote position that involves installing and repairing various vending machines at customer locations North of Ohio (Cleveland, Akron, Mansfield, etc.). The ideal candidate will be hands-on with an understanding of mechanical and electrical repair and troubleshooting of a vending machine.

Key responsibilities include:

• Responsible for repairing and installing vending equipment to promote continuous operation of the machines.
• Installing both new and refurbished equipment at customer sites.
• Troubleshoot and replace faulty components, including coin mechanisms, card readers, control boards, compressors, motors, and other hardware.
• Keep inventory of parts and supplies in service vehicle and restock as needed.
• Respond to service calls promptly, maintaining a high level of professionalism and customer satisfaction.
• Work closely with the operations Coordinator to schedule appointments and prioritize urgent service needs.
• Instructing and training customers, including those with visual impairments, on the correct operation of the machines, settings, and routine upkeep.
• Maintains positive and enthusiastic attitude with co-workers and customers.

Requirements:

• High-School Diploma or GED equivalent. Electro-mechanical degree is beneficial.
• Valid Driver’s License: This job entails significant day travel throughout Ohio.
• A minimum of five years' experience in equipment repair.
• Experience in vending machine repair is preferred.
• Ability to work independently, stay focused and motivated, and manage time appropriately to get work completed on time.
• Proficiency in MS Outlook is helpful.
• A courteous and professional demeanor.
• Strong interpersonal abilities.
• Successful completion of background checks, including criminal, driving, and credit histories.

Physical Demands:

• Capability to lift 50-75 pounds.
• Proficiency with hand tools and the operation of handcarts, dollies, pallet jacks, etc.
• Occasionally climbing and working from ladders up to 12 feet.
• Ability to kneel, stand, or sit for extended periods.

Why Shaffer

Shaffer is a family-founded, employee-owned business with deep roots in the arcade and vending equipment distribution and amusement operations space. For decades, we’ve supported customers in the family entertainment, vending, bar & restaurant, and route operations industries. We’ve grown significantly in recent years and are focused on the future — evolving our structure, strengthening our divisions, and investing in the tools and roles that will help us grow. This role is a key part of that forward momentum. At Shaffer, we care deeply about our people and customers, and we live by our core values of C.A.R.E. (Care: We root for each other, Attitude: We bring the positive energy, Responsible: We do what we say we will do, Excellence: We take pride in getting the job done right).

Benefits

• Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.
• Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future
• Stock Ownership – 100% employer funded, no cost to you
• Company car and iPhone/phone reimbursement
• Paid time off and holidays
• Paid volunteer time
• Company paid STD/LTD insurance

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Next Step: One-Way Video Interview

If you're selected to move forward, the next step is a one-way video interview through Spark Hire. It is a chance to go beyond your resume and introduce yourself, your communication style, and what makes you a great fit for our team. Every interview is personally reviewed by our HR team as part of our effort to make the hiring process faster and more efficient. The sooner you complete your interview, the sooner we can move you to the next step.