Commercial Account Manager - Frost Insurance Agency

Job Description: It’s about supporting people. Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like working in a fast-paced environment and have a goal-oriented mindset? Are you ready to provide next‑level support to help deliver top-quality experience and service? If so, the FIA Commercial Account Manager position at Frost Insurance Agency could be for you. Who you are: As a Commercial Account Manager with Frost Insurance Agency, you are our insurance experience champion. In this role you will be responsible for marketing, servicing, and providing support to Producers and Account Executives. You will use your collaborative mindset, analytical skills, and desire for constant improvement to maintain and expand all assigned accounts and process documentation on new accounts. What you’ll do: Assist the Producer in identifying account‑rounding and coverage enhancement opportunities. Analyze carrier quotes and coverages to determine the best options for the client. Review new and renewal policies for accuracy in rating and coverage. Provide policy service including changes, payments, claims and third‑party communications. Assist in presenting FIA products to new and existing customers by collaborating in renewal strategies and preparing proposals. Respond to requests to research coverage issues, policy problems, cancellation issues, reinstatement issues, billing problems, claims history and underwriting issues. Collect detailed risk and underwriting information, including census data, survey data, and loss history. Maintain current knowledge of company underwriting and rating information. Follow agency standard procedures to maintain electronic files and information. Always take action using Integrity, Caring, and Excellence to achieve all‑win outcomes. What you’ll need: Texas General Lines Agent License (Property & Casualty) or attainment within 90 days. 2+ years in the commercial insurance field or Bachelor’s Degree with 1 year insurance‑related experience. Obtained CISR/TIIA designation in Commercial Lines. Ability to retain a Book of Business between $450,000 and $650,000. Organizational skills and the ability to multitask. Excellent written and verbal communication skills. Proficient in Microsoft computer applications. Additional Preferred Skills: Insurance professional designations such as CISR, ACSR, CRM, CIC. Bachelor’s Degree. Our Benefits: Medical, dental, vision, long‑term disability, and life insurance. 401(k) matching. Generous holiday and paid time‑off schedule. Tuition reimbursement. Extensive health and wellness programs, including the Employee Assistance Program. Referral bonus program. Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. #J-18808-Ljbffr Frost Bank