Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in Fully Remote - US Opportunity for advancement Paid time off 401(k) Bonus based on performance ABOUT OUR AGENCY I opened my agency in 2020 and currently lead a team of five. Before becoming a State Farm agent, I built my career in investments, giving me a strong financial services background and a passion for helping people make informed decisions. Outside of work, I'm a husband and proud father of three, and spending time with my family is one of my biggest priorities. Our agency offers a 401(k), paid time off, sick days, performance-based bonuses and commissions, and opportunities to earn additional PTO by reaching goals. We also like to recognize great work through gift cards, fun incentives, and regular kudos and recognition for team accomplishments. Our office is driven, professional, and refreshingly drama-free. We value independence and trust our team members to take ownership of their responsibilities while providing excellent service to our customers. I'm looking for someone who is self-motivated, methodical, and a strong communicator. If you're highly driven, enjoy working independently, and want your performance to be recognized and rewarded, we'd love to meet you. ROLE DESCRIPTION As a Customer Service Representative with David Shin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support. Please note, this position is remote and requires applicants to have prior State Farm experience and current insurance licensing. RESPONSIBILITIES Establish customer relationships and follow up with customers, as needed. Answer customer inquiries and requests. Manage appointment scheduling and office communications. Maintain accurate records of customer interactions. Support the team with various administrative tasks and projects. QUALIFICATIONS Dedicated to customer service. Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous State Farm experience required. Must be currently licensed. This is a remote position. Compensation $50,000.00 - $60,000.00 per year #J-18808-Ljbffr